Daniel Lee
New Haven,CT
Summary
- Former High School Athlete who is determined to create a career in fitness.
- Currently enrolled in NASM, working towards certification.
- Customer-focused/Patient-centric Immunology Specialist with 2 years of experience and strong track record of building successful relationships by engaging with providers (in-person/virtually) through friendly and informative interactions.
- Motivational leader with experience coordinating large groups of employees to achieve organizational goals.
- Active listener who employs integrative negotiation skills.
- Strong communicator with ability to build rapport with customers.
- Results oriented Representative with high learning agility.
- Competitive Professional with excellent communication skills and a strong drive to succeed.
Overview
6
6
years of professional experience
Work History
Immunology Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
Seattle, WA
08.2022 - 04.2023
- Promoting Tremfya in partnership with Janssen Biotech in Seattle South
- Working as one unit with my Janssen Partner, Field Reimbursement Access Specialist and Medical Science Liaison to successfully drive sales and improve patients lives.
- Creating strong-relationships with Dermatologist in my Territory
- Educating customers on product features and technical details to highlight benefits.
- Implemented and developed strategic business plans.
- Employing effective selling, listening and negotiation skills while communicating with prescribers.
- Maintained a 86% Goal Attainment for Q4 (Ranking Second on my current sales team out of Nine Immunology Specialists)
Territory Manager
Pfizer
Seattle, WA
08.2019 - 02.2021
- Communicated clearly for solid connections with established and new customers to promote products.
- Part of the agility team - promoted different products as the business needed - selling to both Urology (Xtandi/Toviaz) and Internal Medicine (Chantix/Cologuard).
- Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Collaborated with LAT partners to further grow our respective territories.
- Provided excellent service and attention to customers when face-to-face or through virtual conversations.
- Leveraged speaker programs and working lunches to further connect with clients.
- Demonstrated compliant behavior
- Motivated District Operations Expert
- Grass root leader for the Asian Field Network in the Pacific North West
Front End Supervisor
Costco Wholesale
Corona, CA
04.2018 - 07.2019
- Managed the day to day business.
- Monitoring and delivering employees breaks and lunches in a timely fashion while maintaining strong productivity.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Delivered consistent training and close mentoring support to front end employees. Also was in charge of cashier training/retraining in my location.
- Performed End of Day Procedures - making sure sales reports were produced, tracked down any action voids, made sure all cash register tills were dropped without any discrepancies.
- Promptly managed complaints and concerns of members with positive attitude and rectified issues to member satisfaction.
- Achieved sales goals and business objectives by motivating staff and promoting upgrades and e-mail captures.
Membership/Marketing
Costco Wholesale
Corona, CA
10.2017 - 04.2018
- Articulated Costco's membership value and explained options and differences to maximize customer satisfaction while driving sales.
- Opened new member accounts, including membership and lines of credit under Costco's Everywhere Citi Visa Card.
- Excelled in maintaining an 80% new member executive sign ups.
- Pleasantly greeted customers, offered assistance and explained details regarding latest promotions.
- Reset store displays for special events and seasonal merchandise changes.
- Processed reward checks and return of sales to members in a timely professional fashion.
Front End Assistant
Costco Wholesale
Corona, CA
11.2016 - 10.2017
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Delivered prompt, accurate and excellent member service.
- Efficiently sorting and packing member items at the cashier line
- Performing any task a supervisor/manager assigns: going on the floor to sort and organize a certain department, retrieve boxes for the Front End, and going outside to push carts.
- Reorganizing merchandise displays to make the warehouse showroom clean for the following business day.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles.
Education
Bachelor of Arts - Business Management
La Sierra University
2018
Skills
- Outstanding interpersonal skills
- Excellent analytical thinking
- Goal-oriented
- Change agile
- Competitive
- Elite customer service
- Enthusiastic relationship developer
- Superb verbal and written communication
- Cooperative team member
- Microsoft and Google platform proficiency
- Bilingual in Korean and English
Interests
- Meeting new people; Sports; Fitness; Traveling; Hiking
Timeline
Immunology Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
08.2022 - 04.2023
Territory Manager
Pfizer
08.2019 - 02.2021
Front End Supervisor
Costco Wholesale
04.2018 - 07.2019
Membership/Marketing
Costco Wholesale
10.2017 - 04.2018
Front End Assistant
Costco Wholesale
11.2016 - 10.2017
Bachelor of Arts - Business Management
La Sierra University
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