Daniel Lee
Chino Hills,USA
Overview
17
17
years of professional experience
Work History
Associate Manager
APEC Water Systems-Industry
03.2022 - 10.2022
- Provided weekly updates to supervisors on team progress and identified issues, ensuring proactive resolutions and continuous improvement.
- Assisted in managing and coordinating marketing team activities, including executing strategies to boost product visibility.
- Monitored and evaluated customer service efficiency through various communication channels (phone, email, and third-party responses), ensuring effective resolutions.
- Participated in the training and evaluation of operations and maintenance personnel, helping to ensure skill development.
- Engaged in professional group meetings and industry conferences to stay updated on the latest trends, technologies, and best practices in the water filtration industry.
Product Support Specialist
APEC Water Systems-Industry
07.2017 - 03.2022
- Served as the primary point of contact for sales inquiries and post-sales product support, using deep expertise knowledge in water filtration systems.
- Knowledgeable with the functionality and troubleshooting of whole house and drinking water filtration systems.
- Delivered exceptional customer experiences by effectively handling Tier 2 customer calls and emails, resolving issues efficiently.
- Created support and or sales tickets using Salesforce software for orders, sales and technical support inquiries.
- Used Shipworks software to track customers order status and shipping information.
- Managed escalated Tier 3 support cases with negotiation skills and top-tier customer service, ensuring customer satisfaction and issue resolution.
- Collaborated with the marketing department to assist with customer support inquiries for key retail channels, including Amazon, Home Depot, Lowe’s, Walmart, Google Shopping, ABT Electronics, and Bed Bath & Beyond.
- Analyzed and responded to customer reviews, enhancing product support strategies across various online platforms.
- Processed product returns and coordinated refunds with accounting department using internal software, ensuring timely and accurate transaction handling.
- Led and mentored both remote and in-office team members, providing an effective environment for customer support.
- Monitored service delivery methods to improve efficiency and effectiveness.
Production Manager
WINSTAR TEXTILE, INC
01.2014 - 01.2017
- Issued purchase orders for fabric and trims in accordance with production timelines, ensuring materials were procured on time to meet production needs.
- Coordinated with international team members to ensure factories met delivery dates, effectively managing cross-border communication and expectations.
- Provided regular updates on production status and highlighted critical issues requiring resolution during weekly team meetings to ensure timely delivery.
- Created and maintained packing lists, SPS Commerce shipping notifications, and bills of lading to ensure smooth and accurate shipment processes.
- Collaborated closely with Quality Control Auditors to ensure all garments met the highest quality standards before shipment.
- Conduct performance reviews with team members in relation to all inefficiencies pertaining to quality standards.
- Proficient with Microsoft office suites such as Excel, Word, Outlook, and PowerPoint to support daily operations.
- Oversaw and ensured all facility maintenance procedures were followed to company standards.
- Expedited product shipments when necessary to meet tight deadlines while maintaining quality standards.
- Created and updated work-in-progress reports for vendors, ensuring deadlines were met.
Ecommerce Specialist
SANTOS ELECTRONICS
01.2006 - 01.2014
- Managed the importation and processing of orders using Stone Edge Order Manager and Yahoo Small Business Manager to ensure accurate order fulfillment.
- Created and maintained comprehensive product listings on the company website, including descriptions, specifications, images, and pricing, ensuring content accuracy and consistency.
- Conducted daily website audits to verify the accuracy of published information and ensure a seamless customer shopping experience.
- Generated and analyzed sales history reports using Stone Edge Order Manager to optimize inventory management and forecast demand.
- Analyzed sales volume from reports generated from Stone Edge Order Manager.
- Interfaced directly with customers to assess their needs and recommend the appropriate audio equipment, driving sales and customer satisfaction.
- Promoted slow-moving products to end-users, dealers, installers, and integrators, offering competitive pricing to accelerate sales.
- Cultivated and maintained productive relationships with vendors to support business development and ensure timely product availability.
- Collaborated with the marketing manager to design promotions and launch plans for new products, contributing to successful product rollouts.
- Optimized product merchandising strategies to enhance sales conversion rates and improve overall performance on the website.
Education
Bachelor of Science - Telecommunications Technology
Mount Sierra College
Monrovia, CA01.2006
Skills
- Salesforce
- Shipworks
- Liveagent
- Quickooks
- Stone Edge Order Manager
- Yahoo Small Business Manager
- Microsoft office
Timeline
Associate Manager
APEC Water Systems-Industry
03.2022 - 10.2022
Product Support Specialist
APEC Water Systems-Industry
07.2017 - 03.2022
Production Manager
WINSTAR TEXTILE, INC
01.2014 - 01.2017
Ecommerce Specialist
SANTOS ELECTRONICS
01.2006 - 01.2014
Bachelor of Science - Telecommunications Technology
Mount Sierra College
Similar Profiles
Sanjay GuptaSanjay Gupta
Head Advisory Services at CONFEDERATION OF INDIAN INDUSTRY, WATER INSTITUTEHead Advisory Services at CONFEDERATION OF INDIAN INDUSTRY, WATER INSTITUTE
HASAN ENES SALMANHASAN ENES SALMAN
Electrical-Electronic engineer at Berrmak Conveyor Systems Industry Joint Stock CompElectrical-Electronic engineer at Berrmak Conveyor Systems Industry Joint Stock Comp
Betty HendersonBetty Henderson
Manufacturing Production Associate at Pressure Systems IndustryManufacturing Production Associate at Pressure Systems Industry
Vivian Shan Shan LiuVivian Shan Shan Liu
Support Team Manager (Operations Manager) at Thermaltake USA, Inc.Support Team Manager (Operations Manager) at Thermaltake USA, Inc.
Vishal LadVishal Lad
Assistant Engineer at City of Rancho CucamongaAssistant Engineer at City of Rancho Cucamonga