Summary
Overview
Work History
Education
Skills
Languages
Timeline
Daniel Lee

Daniel Lee

Vancouver,Washington

Summary

Knowledgeable Account Executive and Director of Operations with proven track record in overseeing regional operations and driving strategic initiatives. Managed multiple teams to enhance operational efficiency and streamline processes, resulting in substantial improvements. Demonstrated leadership and problem-solving skills, and consistently fostered productive team environments.

Overview

25
25
years of professional experience

Work History

Business Development Executive

Bulk Hauling ASAP
08.2024 - Current
  • Conducted market research to identify potential business opportunities and emerging trends.
  • Assisted in developing client proposals and presentations to support sales initiatives.
  • Collaborated with cross-functional teams to enhance customer engagement strategies.
  • Supported lead generation efforts through outreach and relationship building with prospects.
  • Participated in training sessions to improve knowledge of industry tools and techniques.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Delivered presentations at industry conferences, raising company profile and attracting potential clients.

Account Executive

Valet Living LLC
01.2025 - 08.2025
  • Developed strong client relationships through effective communication and active listening techniques.
  • Executed targeted sales strategies to identify new business opportunities within assigned territory.
  • Conducted product demonstrations, showcasing features and benefits to prospective clients effectively.
  • Utilized CRM software to manage accounts, track interactions, and streamline follow-up processes.
  • Assisted in preparing sales presentations that highlighted key product differentiators and value propositions.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Operations Manager

Valet Living LLC
05.2023 - 01.2025
  • Streamlined daily operations by implementing standard operating procedures to enhance workflow efficiency.
  • Coordinated cross-departmental communication, ensuring alignment on operational goals and initiatives.
  • Trained new staff on operational protocols, fostering a culture of safety and productivity.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
  • Facilitated regular team meetings to discuss challenges, share best practices, and boost morale among staff.
  • Assisted in the implementation of new software tools, improving data accuracy and reporting efficiency.

Regional Director of Operations

Valet Living LLC
05.2022 - 05.2023
  • Streamlined operational processes to enhance efficiency across multiple regional locations.
  • Led cross-functional teams to implement strategic initiatives and improve service delivery.
  • Analyzed performance metrics to identify trends and optimize resource allocation.
  • Developed training programs to enhance staff capabilities and operational knowledge.
  • Managed budgeting processes, ensuring alignment with financial goals and operational strategies.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.

District Manager

Valet Living LLC
03.2018 - 05.2022
  • Oversaw daily operations across multiple locations, ensuring alignment with corporate standards and objectives.
  • Developed and implemented training programs to enhance staff performance and operational efficiency.
  • Established performance metrics to assess team effectiveness, leading to continuous improvement initiatives.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

General Manager

Gobi Mongolian BBQ
06.2008 - 03.2018
  • Directed daily operations to ensure efficient service delivery and optimal guest satisfaction.
  • Implemented cost control measures to enhance profitability and reduce waste across all departments.
  • Developed training programs for staff to improve performance, compliance, and customer engagement.
  • Oversaw inventory management systems to maintain stock levels and streamline procurement processes.
  • Managed all daily operations, trainings, budget control, inventory control, and quality control.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

General Manager

Golden Tent Mongolian Grill
04.2000 - 06.2008
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed all daily operations, trainings, budget control, inventory control, and quality control.

Assistant Manager

Golden Tent Mongolian Grill
07.1997 - 04.2000
  • Led team in implementing operational strategies to enhance customer service and drive sales growth.
  • Developed training programs for new staff, improving onboarding efficiency and customer engagement skills.
  • Streamlined inventory management processes, reducing discrepancies and enhancing stock accuracy.
  • Analyzed performance metrics to inform strategic decisions, resulting in improved overall team productivity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Chang's Mongolian Grill
1995 - 07.1997
  • Collaborated with cross-functional teams to identify areas for process improvement and increase operational efficiency.
  • Mentored junior staff on best practices, fostering a culture of continuous learning and professional development.
  • Oversaw compliance with company policies and procedures, ensuring adherence to industry regulations and standards.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Supervisor

Chang's Mongolian Grill
1994 - 1995
  • Supervised daily operations, ensuring adherence to safety and food quality standards.
  • Trained and mentored staff on service techniques and customer engagement strategies.
  • Monitored kitchen workflow, enhancing efficiency during peak service times.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Server

Chang's Mongolian Grill
1992 - 1994
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments efficiently, ensuring accuracy in transactions and receipts.
  • Adapted quickly to changing situations, maintaining composure during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Kitchen Staff Member

Chang's Mongolian Grill
1990 - 1992
  • Assisted in food preparation and cooking following safety and sanitation guidelines.
  • Maintained cleanliness and organization of kitchen areas to enhance workflow efficiency.
  • Operated kitchen equipment, ensuring proper usage and maintenance for optimal performance.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

MBA - Business Administration And Management

Washington State University, Vancouver, WA
08-1994

High School Diploma -

Mountain View High School, Vancouver, WA
06-1991

Skills

  • Sales strategy development
  • Strategic team guidance
  • Client support
  • Analytical decision-making
  • Customer service excellence
  • Client relationship management
  • Effective sales presentations
  • Collaborative partnership development
  • Business development strategy
  • Market expansion strategies
  • Effective team player
  • Business growth strategy
  • Collaborative negotiation experience
  • Stakeholder engagement
  • Conflict resolution skills
  • Effective communication through listening
  • Building professional rapport
  • Business intelligence expertise
  • Coaching and guidance
  • Personnel oversight
  • Trend analysis proficiency
  • Demonstration expertise
  • Goal-oriented planning
  • Strategic marketing planning
  • Proficient in Mandarin
  • Performance objectives
  • Contract evaluation
  • Strategic analytical thinker
  • Skilled in utilizing CRM tools
  • Regional account management
  • New customer development
  • Pipeline management expertise
  • Strategic relationship management
  • Project coordination
  • Market analysis
  • Effective communication in cross-functional teams
  • Cost management strategy
  • Operational management
  • Professional development
  • Proposal creation
  • Revenue optimization
  • Pipeline development expertise
  • Financial resource management
  • Goal setting and evaluation
  • Financial management
  • Strategic market evaluation
  • Performance analytics
  • Presentation content development
  • Client account management
  • Salesforce platform expertise
  • Team development skills
  • Quality assurance
  • Project pipeline oversight
  • Effective stakeholder communication
  • Database administration
  • Conducting performance evaluations
  • Mentoring individuals
  • Metrics evaluation
  • Workforce optimization

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Account Executive - Valet Living LLC
01.2025 - 08.2025
Business Development Executive - Bulk Hauling ASAP
08.2024 - Current
Operations Manager - Valet Living LLC
05.2023 - 01.2025
Regional Director of Operations - Valet Living LLC
05.2022 - 05.2023
District Manager - Valet Living LLC
03.2018 - 05.2022
General Manager - Gobi Mongolian BBQ
06.2008 - 03.2018
General Manager - Golden Tent Mongolian Grill
04.2000 - 06.2008
Assistant Manager - Golden Tent Mongolian Grill
07.1997 - 04.2000
Assistant Manager - Chang's Mongolian Grill
1995 - 07.1997
Supervisor - Chang's Mongolian Grill
1994 - 1995
Server - Chang's Mongolian Grill
1992 - 1994
Kitchen Staff Member - Chang's Mongolian Grill
1990 - 1992
Washington State University - MBA, Business Administration And Management
Mountain View High School - High School Diploma,