Daniel Leiva
Los Angeles,CA
Summary
Merchandise with 4 years of experience. Areas of expertise include customer service sales, distribution, shipping and receiving. Motivated and strong commitment to quality customer service with superb communication skills. Build customer loyalty by effectively resolving problems and customer satisfaction in mind. I am reliable with a record of successfully contributing to team goals. Responsible and mature who thrives in fast-paced environments. Enjoys working as part of a team to achieve sale goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Doorman Security
Haribon Security Services
08.2023 - 08.2024
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Managed access control system, preventing unauthorized entry into the building.
- Collaborated with building management to address resident concerns quickly and effectively.
- Supported efficient move-in/move-out procedures for new tenants while minimizing inconvenience to other residents.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Orchestrated building safety measurements to maintain security and protect residents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Investigated suspicious activities and persons to maintain security of premises.
Retail Sales Associate
Amazon Styele
05.2021 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Merchandiser or Customer service
LA LA LAND
06.2014 - 09.2018
- Shipping and Receiving
- Floor Responsibility and Customer Service
- Floor Maintenance and organizing
- Involved with tourist and effective communication.
MERCHANDISER
ROCHESTER BIG AND TALL
05.2011 - 08.2013
- Maintained up to date knowledge of product and service changes
- Updated customer orders from start to finish in an accurate and timely manner
- Followed-through on all critical inter-department escalations to increase customer retention rates
- Provided excellent customer support staff
- Distribution of merchandise through departments.
MERCHANDISER
BLOOMINDALES
11.2009 - 11.2012
- Worked directly with different departments and customers to achieve excellent customer service and satisfaction
- Responsible for achieving production requirements
- Coordinated the production, processing distribution and marketing activities
- Made sure that products were produced on time and were in good quality
- Responsible for the selection and maintenance of equipment
- Built relationship with custom and community to promote long term business growth
- Prioritized tasks to meet tight deadlines.
Education
Pharmacy Technician: medicine -
American Career College
Hollywood, CA01.2007
High School Diploma -
Hollywood High School
Hollywood, CA01.2004
Skills
- Strong Verbal Communication
- Self-motivated
- Microsoft and Excel skills
- Extremely quick learner
- Team Player
- Organized
- Positive outlook
- People-Oriented
- Flexible
- Bilingual in Spanish
- Dependable
- Reliable
- Sales training
- Shipment processing
- Excellent people skills
Certification
Pharmacy Technician Certification
Accomplishments
- Computer Proficiency. Used Microsoft Excel to develop inventory tracking spreadsheets.
- Effective Communication, Followed up and kept track of expected orders and merchandise.
- Earned Golden B award for outstanding customer service.
References
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Doorman Security
Haribon Security Services
08.2023 - 08.2024
Retail Sales Associate
Amazon Styele
05.2021 - 06.2023
Merchandiser or Customer service
LA LA LAND
06.2014 - 09.2018
MERCHANDISER
ROCHESTER BIG AND TALL
05.2011 - 08.2013
MERCHANDISER
BLOOMINDALES
11.2009 - 11.2012
Pharmacy Technician: medicine -
American Career College
High School Diploma -
Hollywood High School
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