Daniel Leon
Huntington Park,United States
Summary
I have two years of experience assisting the non housed in acquiring housing resources. I possess a keen understanding of reading body language and effectively communicating with compassion. I have a strong work ethic and ambitious drive to help those in need. Building meaningful connections is important to me. I also thrive in a team environment. I recently received a phenomenal performance award for continuously providing a positive attitude and service for the DTLA Alliance Business Improvement District. Regarding helping clients get re-housed or helping residence of the area to feel safe and guide citizens.
Overview
5
5
years of professional experience
Work History
DTLA Ambassador
DTLA Alliance
Los Angeles, CA
11.2022 - Current
- Assisting homeless and conducting wellness checks
- Connecting clients with employment, housing, clothing and food in the DTLA area
- Finding new way to connect non-housed people to our services
- Working with people under the influence or with mental health
- Keeping DTLA a safe clean environment for people who live there and visiting
- Understanding the client strength and weaknesses and working up to a goal to better help there situation
Concierge
Allied Universal
Los Angeles, CA
06.2021 - 08.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Security Officer
Allied Universal
Los Angeles, CA, United States
01.2020 - 05.2021
- Observe and report patrolling on the inside and outside the building
- Manage incoming delivery and packages
- De-escalate situations that might arise
- Experience with dealing with difficult customers and our personnel messing with the business building and or employees/client
Education
Associates degree - Psychology
Rio Hondo community college
Whittier, CA06.2024
Skills
- Positive Attitude
- Active Listening
- Confidence
- Teamwork
- Time Management
- Leadership
- Relationship-building
- Communication Skills
- Presentation Skills
- Planner
- Conflict Resolution
- Critical Thinking
- Willingness to learn
Profileinfo - Summary
I thrive in high-pressure environments. Building meaningful connections and fostering relationships comes naturally to me, aided by my patience and respectful demeanor.
Timeline
DTLA Ambassador
DTLA Alliance
11.2022 - Current
Concierge
Allied Universal
06.2021 - 08.2022
Security Officer
Allied Universal
01.2020 - 05.2021
Associates degree - Psychology
Rio Hondo community college