Michelle Moe
Arlington,WA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
23
23
years of professional experience
Work History
THRIVE Program Specialist
Everett Housing Authority
Everett, WA
06.2023 - Current
- Conducts new admissions and annual re-examinations for participants receiving assistance through the Housing Choice Voucher (HCV) program.
- Verifies and calculates income and assets of all household members to determine family rent according to applicable program regulations and requirements.
- Interviews participants and conducts a comprehensive assessment of their needs and establishes goals that will lead to family self-sufficiency.
- Provides referrals to local partners and resources to assist participants with meeting their needs and goals.
- Receives incoming phone calls and contact form submissions and provides timely responses to inquiries.
Social Services Specialist 3
State Of Washington
Everett, WA
07.2018 - 09.2022
- Conducted face to face interviews with clients in their residence (in-home, hospital, nursing home, residential facility, etc) regarding allegations of abuse or neglect.
- Conducted interviews with alleged perpetrators as well as collateral contacts to gather additional information pertaining to alleged abuse or neglect.
- Collected and evaluated information to inform decisions on investigations and services, impacting client outcomes.
- Coordinated with staff, judicial entities, and community agencies to address client needs and enhance service delivery.
- Recorded and documented case activity regarding investigations and outcomes.
- Advocated for clients while providing consultation, networking, family support, and crisis intervention to ensure appropriate resources and assistance.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
Social Service Specialist 2
State Of Washington
Mount Vernon, WA
11.2015 - 06.2018
- Conducted social service assessments to gather information on physical and/or psychological impairments, domestic violence, substance abuse, pregnancy status, homelessness, legal issues and employability.
- Created individual service and treatment plans resulting in positive outcomes for client and their families.
- Reviewed medical records and reports to assess physical and psychological impairments for service eligibility.
- Managed caseload for WorkFirst and ABD/HEN programs, ensuring compliance with policy laws and timely completion of case activities.
- Explained program policies and expectations to clients.
- Developed individual service and treatment plans that facilitated positive outcomes for clients and their families.
- Documented all assessment and case management services in appropriate electronic case record.
WorkFirst Program Specialist
State Of Washington
Monroe, WA
10.2011 - 11.2015
- Completed initial interviews with clients applying for TANF (Temporary Assistance for Needy Families) program as well as requesting and verifying income and eligibility requirements for TANF program.
- Completed initial interviews with clients applying for TANF (Temporary Assistance for Needy Families) program as well as requesting and verifying income and eligibilty requirements for TANF program.
- Reviewed, planned, monitored and evaluated clients needs, activities and progress.
- Assessed, planned, monitored, and evaluated clients' needs and progress to ensure comprehensive case management.
- Coordinated referrals for clients to contractors, community organizations, and social service specialists to provide tailored assessments and specialized services.
Shareholder Service Representative
Capital Group
San Antonio, TX
02.2008 - 09.2011
- Assisted shareholders and financial advisors by addressing specific needs and preferences.
- Responded promptly to customer calls, ensuring efficient communication.
- Maintained accurate customer records by updating account information.
- Processed online account transactions
Quality Control Specialist
State Of Washington
Tacoma, WA
06.2007 - 01.2008
- Scheduled and conducted audits of TANF hours to ensure compliance with Federal and State laws, regulations, policies and procedures.
- Developed and maintained databases to track and analyze statistical data for quality assurance.
- Communicated quality metrics to team leadership, highlighting consistency issues and production deficiencies.
Financial Service Specialist
State Of Washington
Renton, WA
10.2003 - 05.2007
- Completed Financial Service Specialist series 1-4, serving as lead worker in Community Service Office (CSO) Call Center.
- Determined financial eligibility and processed applications for food, cash, and medical assistance, ensuring timely support for clients.
- Responded to customer inquiries to customer service call center.
Education
Bachelor of Arts - Human Development
Washington State University
Pullman, WA08.2002
Skills
- Eligibility determination
- Problem-solving
- Eligibility assessment
- Proactive mindset
- Multitasking Abilities
- Client engagement
- Program evaluation
- Teamwork and collaboration
- Critical thinking
- Goal setting
- Problem-solving abilities
Timeline
THRIVE Program Specialist
Everett Housing Authority
06.2023 - Current
Social Services Specialist 3
State Of Washington
07.2018 - 09.2022
Social Service Specialist 2
State Of Washington
11.2015 - 06.2018
WorkFirst Program Specialist
State Of Washington
10.2011 - 11.2015
Shareholder Service Representative
Capital Group
02.2008 - 09.2011
Quality Control Specialist
State Of Washington
06.2007 - 01.2008
Financial Service Specialist
State Of Washington
10.2003 - 05.2007
Bachelor of Arts - Human Development
Washington State University