Daniel Lightly
Salisbury,NC.
Summary
Flexible Customer Service Representative offering 3 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
27
27
years of professional experience
Work History
Customer Representative
Crg Staffing/American Tire Distributors
Huntersville, NC.
04.2021 - 03.2022
- Establish and update accounts for the members
- Enter customer data into various software programs
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Set appointments for customers to return to dealerships.
Customer Care Representative
Randstad Staffing/Alight HR Solutions
Charlotte, NC
02.2020 - 04.2021
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Creating new accounts
- Check to ensure that appropriate changes were made to resolve customers' problems.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Retail Merchandiser
Atlantic Coast Merchandising
Charlotte, NC
07.2017 - 03.2020
- Attracting potential customers by answering product and service questions, suggesting information about other products and services
- Updated store planograms in collaboration with management
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Health Insurance Customer Service Representative
Randstad Staffing/Optum Health
Concord, US
07.2016 - 06.2017
- Establish and update accounts for the members
- Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution
- Enter customer data into various software programs
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Representative
Teleperformance/United Health Care
Eagan, MN.
10.2014 - 06.2017
- Checking in and providing patient customer services
- Checking in and providing patient customer services
- Managed insurance files while maintaining customer information privacy
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Video Repair Representative
Charter Communications
Rochester, US
10.2013 - 09.2014
- Analyze potential contracting arrangements and rate negotiations to ensure delivery of cost-effective and quality service
- Answer telephones to provide information and receive orders to reserve items for requested times
- Explain rental fees, policies and procedures to customers
- Prepare membership forms, obtaining customer signature and other information, such as required licenses.
Production Assistant
Dairy Farmers of America Zumbrota
, MN
10.2012 - 09.2013
- Acted as main production assistant responsible for handling all releases including material
- Monitor and ensure that products are of good quality and minimize rejection
- Assisted with warehouse shipments and inventory.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Logistics assistant
Select Staffing/John Deere Hitachi
Kernersville, US
08.2010 - 09.2012
- Arranged transportation and forwarding services for all orders to ensure material is delivered as per schedule, while evaluating operational records and making scheduling adjustments to maximize efficiency
- Keep track of goods on SAP
- Prepare weekly and monthly report.
Store Sales Representative
Stacys Greenhouses
Winston Salem, NC
04.1995 - 11.2000
- Grew brand awareness by promoting new products and coordinating merchandising initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored team sales targets and addressed deficiencies.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
Cargo Office Agent
North Carolina State Port Authority
Wilmington, NC.
08.1995 - 02.2000
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Education
Industrial Psychology
Winonia State University
12.1994
Business Management
Rochester Community College
12.1993
High School Diploma -
Austin High School
Austin, MN01.1984
Skills
- Customer Service
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Responding to Difficult Customers
- Verbal and Written Communication
- Call Documentation
- CRM Software
Timeline
Customer Representative
Crg Staffing/American Tire Distributors
04.2021 - 03.2022
Customer Care Representative
Randstad Staffing/Alight HR Solutions
02.2020 - 04.2021
Retail Merchandiser
Atlantic Coast Merchandising
07.2017 - 03.2020
Health Insurance Customer Service Representative
Randstad Staffing/Optum Health
07.2016 - 06.2017
Customer Service Representative
Teleperformance/United Health Care
10.2014 - 06.2017
Video Repair Representative
Charter Communications
10.2013 - 09.2014
Production Assistant
Dairy Farmers of America Zumbrota
10.2012 - 09.2013
Logistics assistant
Select Staffing/John Deere Hitachi
08.2010 - 09.2012
Cargo Office Agent
North Carolina State Port Authority
08.1995 - 02.2000
Store Sales Representative
Stacys Greenhouses
04.1995 - 11.2000
Industrial Psychology
Winonia State University
Business Management
Rochester Community College
High School Diploma -
Austin High School
Similar Profiles
Paul SmithPaul Smith
Quality Assurance Analyst at American Tire Distributors (ATD)Quality Assurance Analyst at American Tire Distributors (ATD)
Gregory D. BellGregory D. Bell
President, Tire Pros at American Tire DistributorsPresident, Tire Pros at American Tire Distributors
PETE CABELPETE CABEL
Head of Software Development at Tirebuyer.com / ATD (American Tire Distributors)Head of Software Development at Tirebuyer.com / ATD (American Tire Distributors)
Michael ColbertMichael Colbert
Company Police Officer at Duke Energy CoCompany Police Officer at Duke Energy Co
Shar'Danae WoodardShar'Danae Woodard
Business Operations Specialist at United Healthcare GroupBusiness Operations Specialist at United Healthcare Group