Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Daniel Linn

Zephyrhills

Summary

Dynamic professional with extensive experience at Walgreens, excelling in operations management and employee training. Proven track record in enhancing customer satisfaction and team motivation while implementing effective loss prevention strategies. Adept at coaching staff and optimizing workflows to achieve operational excellence and drive business growth.

Overview

3
3
years of professional experience

Work History

Shiftlead

Walgreens
10.2024 - Current
  • Supervised daily operations and ensured compliance with company policies and procedures.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Managed inventory levels, ensuring stock availability and minimizing waste through effective organization.
  • Assisted in scheduling staff shifts to optimize coverage during peak hours and maintain workflow.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with management to implement promotional displays, enhancing store visibility and sales potential.
  • Supported loss prevention efforts by monitoring transactions and identifying potential theft risks.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Assistant Manager

GUESS Factory
06.2022 - 07.2023
  • Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
  • Supported team in executing strategic initiatives, enhancing customer satisfaction through improved service delivery.
  • Collaborated with management to develop training materials for new staff, fostering a cohesive work environment.
  • Conducted regular inventory checks, maintaining accurate stock levels and minimizing discrepancies.
  • Monitored employee performance, providing feedback to enhance productivity and morale within the team.
  • Resolved customer inquiries promptly, contributing to a positive brand image and repeat business opportunities.
  • Participated in team meetings, sharing insights on operational challenges and contributing to strategic discussions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Criminal Justice

Metropolitan State University
Saint Paul, MN
12-2016

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Work delegation
  • Operations monitoring
  • Loss prevention
  • Staff development
  • Coaching and mentoring
  • Operations management
  • Quality control

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

Spanish
Limited Working

Interests

  • Outdoor Recreation
  • Gardening
  • I participate in a variety of outdoor recreational activities
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Camping
  • Cooking
  • Video Gaming
  • Team Sports
  • Gym Workouts

Timeline

Shiftlead

Walgreens
10.2024 - Current

Assistant Manager

GUESS Factory
06.2022 - 07.2023

Criminal Justice

Metropolitan State University

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