Daniel Logan
New York,NY
Overview
7
7
years of professional experience
Work History
Community Operations Manager
WeWork
12.2021 - Current
- Manage operations for over 400,000 square feet of WeWork space. Work collaboratively with cross-functional teams as well as utilize relationships with building administration and vendors to facilitate general building operations.
- Accountable for member retention, member NPS, and overall member satisfaction. Improved on previous streamlined outreach strategies to transition from reactive to proactive resulting in a net increase of over 40 points.
- Act as onsite account manager for multiple WeWork key accounts such as Amazon and Miro. Leading the project to open Miro's New York office and helping expand Amazon's workspace in New York.
- Managed end-to-end event planning process, including budgeting, vendor management, logistics coordination, and on-site event execution, resulting in flawless and successful events.
- Developed and executed two comprehensive project plans, overseeing the end-to-end implementation of pilot programs to create a product comparable to WeWork competitors and refresh an existing product to gain more interest.
- Monitored and analyzed KPI trends, providing regular reports and presentations to senior management; enabling data-driven forecasting, decision-making, and strategic planning.
- Developed and executed two comprehensive project plans, overseeing the end-to-end implementation of pilot programs to create a product line comparable to WeWork's competitors and refresh an existing product to gain more interest.
- Utilize Microsoft Power BI to track average daily member usage to develop strategic ordering system using PAR building tools to manage inventory and reduce product waste by 9.7% saving over $12,000 in 2023's OPEX budget.
- Actively supported career progression by identifying and providing opportunities for professional development of seven direct reports.
District Sales Leader
National Income Life Insurance Company
11.2020 - 11.2021
- Developed business through sales solicitation for assigned territory, gaining $470K in ALP in 1 year.
- Led targeted training programs to educate sales agents on improving sales techniques, product benefits, and service capabilities increasing my teams productions from $12K to $45k in ALP sold MoM.
- Maintained client files and applications, updating information throughout process, and producing sales-related reports and sales forecasting.
- Led district meetings to communicate important updates, align team objectives, and motivate staff towards achieving targets.
- Conduct yearly account reviews to meet needs of client and assist in product upgrade.
Assistant Manager
STARBUCKS COFFEE COMPANY
10.2016 - 11.2020
- Leveraged CX platform feedback to understand customer needs and enhance relationships, resulting in increase in customer satisfaction scores MoM, and growth in repeat business from loyal customers.
- Conducted regular reviews of operational processes and identified areas for improvement, resulting in increase in operational efficiency and reduction in process-related escalations.
- Supervised team of 21 direct reports, constructing schedules, providing guidance, support, and performance feedback to drive individual and team success.
Education
B.A. - Business Management
BARUCH COLLEGE
New York, NY01.2020
Skills
- Salesforce
- Microsoft Office 365
- Medallia
- Monday
- Tableau
- Event Planning
- Data Analysis
- Project Management
Timeline
Community Operations Manager
WeWork
12.2021 - Current
District Sales Leader
National Income Life Insurance Company
11.2020 - 11.2021
Assistant Manager
STARBUCKS COFFEE COMPANY
10.2016 - 11.2020
B.A. - Business Management
BARUCH COLLEGE