"I am Passionate about cybersecurity, and I am aspiring to become a leading white hat on the blue team, dedicated to strengthening defenses and protecting systems against malicious threats for years to come."
I have the ability to quickly adapt to diverse situations and learn new skills rapidly. Proven track record of embracing new challenges and seamlessly integrating into various environments. I am committed to continuous personal and professional development and learning new skill's.
Work History
High-End Sales Specialist/ Service Technician/Small Business Owner
Dads Auto Detailing Service
06.2018 - Current
Currently leads daily operations, including scheduling and coordinating services for both private and corporate clients.
Directed and trained a team of four, ensuring high-quality service standards.
Developed and implemented sales strategies, consistently achieving business growth.
Specialized in high-end vehicle detailing and restoration, maintaining a focus on customer satisfaction and service excellence.
Cultivated strong relationships with clients, resulting in repeat business and referrals.
Insurance Agent
Farmers Insurance Agency
01.2016 - 06.2018
Licensed Insurance Agent
Insurance Sales and Helpdesk Support Specialist Farmers Insurance, Emeryville Corporate Office January 2016 – August 2017
Provided clients with comprehensive information on insurance products, helping them understand their options and make informed decisions.
Assisted customers with inquiries, claims processing, and policy updates, ensuring smooth communication and efficient issue resolution.
Delivered high-quality support via phone, email, and chat to address customer concerns and provide real-time assistance.
Sold Property, Casualty, Life, and Health insurance products to a diverse clientele.
Managed and maintained client files, ensuring accuracy and compliance.
Developed and sustained strong customer relationships based on trust, integrity, and high performance.
Property -Casualty -Life -and health Insurance licenses acquired.
Operated computer-controlled waterjet metal cutting machine for precise manufacturing.
Handled all aspects of shop painting, including degreasing, sandblasting, D.A. & hand sanding, taping, priming, and painting heavy machinery and heat exchangers.
Applied various coatings such as Polyurethane, Acrylic, Epoxy, Coal Tar Epoxy, Zinc, and High-Temperature coatings using spray, brush, and roll methods.
Managed daily logs using various computer systems to track job duties and production activities.
Education
Program Focused On Leveraging Options - International Finance
Option Engines
Chicago, IL
04.2018
High School Diploma -
Jefferson High School
Tampa, FL
04.2013
Skills
Dedicated
Driven
Technical
Moldable
Strong communication skills
Strong Analytical Thinker
Strong work ethic
Customer service and relations
Computer Proficient
Work Planning and Prioritization
Team Collaboration and Leadership
Strategic Decision-Making
Accomplishments
Telephone/ Computer Service's - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Handled high volume sales with customers personal information, Data, Debit, credit card information while keeping the information safe and secure.
Certification
Property and Casualty License - California Department of Insurance. License # OK68799.
Life and Health Insurance License - California Department of Insurance. License # OK68799.
Udemy Cyber Security course 1 fundamentals - Logix Academy
Additional Information
Currently studying my CompTIA security +.
Finishing my GOOGLE Cyber security certificate-
Next Microsoft Cyber security certificate.
While getting Hands On with
-Hack the box academy
-Tryhack me
Code academy for python
Udemy classes for Wireshark-Networking
Enrolled with network Chuck course for Linux and everything in between !
I have an obsession for being able to figure out how things work,
I love mysteries and have an unquenchable thirst for knowledge.
I have a work ethic that is second to none. I will dedicate whatever time necessary to achieving whatever goals need to be met !
I have strong communication skills leading to sales and client retention. And most of all I'm likable lol.
I work well with everybody independently or in a team !
Timeline
High-End Sales Specialist/ Service Technician/Small Business Owner
Dads Auto Detailing Service
06.2018 - Current
Insurance Agent
Farmers Insurance Agency
01.2016 - 06.2018
Machine Operator \ Technician
Therma Flite Heat Exchanger Co.
04.2010 - 02.2015
Program Focused On Leveraging Options - International Finance
Option Engines
High School Diploma -
Jefferson High School
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