Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Lopez

People Leader
Las Vegas,NV

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

30
30
years of professional experience

Work History

Sr. Unit Manager

Capital One
05.2006 - Current
  • Assisted in development and implementation of policies, procedures, and regulations for operations
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Verification Specialist II

Verisign Inc
07.2000 - 10.2005
  • Verified client information by analyzing existing evidence on file.
  • Trained new staff on current verification procedures.
  • Create outbound call schedule for verification team
  • Maintain daily service levels based on volume of new business and pending queued items
  • Provided end of day summary on issued digital certificates

Operations Manager

Homewood Suites Hotel
06.1993 - 05.1996
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Desk Supervisor

Holiday Inn
06.1993 - 05.1996
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06.1994

Skills

  • Staffing Requirements
  • Corrective Action Planning
  • Motivational Leadership
  • Operational Efficiency
  • Policy Development
  • Behavioral Management
  • Customer Relationships
  • Policy Implementation

Timeline

Sr. Unit Manager

Capital One
05.2006 - Current

Verification Specialist II

Verisign Inc
07.2000 - 10.2005

Operations Manager

Homewood Suites Hotel
06.1993 - 05.1996

Front Desk Supervisor

Holiday Inn
06.1993 - 05.1996

High School Diploma -

Oak Grove High School

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Daniel LopezPeople Leader