Daniel Lopez
Los Angeles,CA
Summary
Experienced Property Manager and Housing Specialist with superior knowledge of subsidized Housing and relocation processes. Adept at educating clients and case managers on rental agreements while providing tangible support throughout the entire housing process. Passionate about ending homelessness.
Overview
19
19
years of professional experience
Work History
Housing Locator/Acquisitions Associate
St Joseph Center
11.2022 - Current
- Worked closely with board of directors and VP of Housing
- Managed new unit acquisitions pipelines from identification through negotiation stages, maintaining organization throughout the process.
- Coordinated due diligence efforts among various departments, ensuring efficient information gathering processes.
- Managed workload effectively by prioritizing tasks based on urgency, complexity, and resource availability.
- Conducted property visits to verify habitability, addressing discrepancies promptly for uninterrupted housing progress.
- Conducted direct service work with people experiencing homelessness, as needed
- Coordinated unit viewings for case management staff and clients ensuring a streamlined process
- Coordinated connect day showings for a variety of collocated staff across programs resulting in same day housing approvals for clients experiencing homelessness.
- Continuously bridging the gap between landlords, clients and agency staff
Program Manager Housing Services
St. Joseph Center
08.2019 - Current
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Oversaw all agency housing and assisted in achieving housing outcomes for all populations
- Conducted weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Provided supervision to program staff as well as overseeing day to day operations
- Coordinated the development of cooperative relationships with other service providers, police and public safety officers and/ or any other community resources
- Identified appropriate housing for homeless individuals/ families and maintained a listing of available housing / landlords in the region
- Identified opportunities to create Housing partnership via Backyard homes project utilizing newly constructed ADU's
- Provided field based Housing location services for homeless families/individuals enrolled in our ICMS, CES for families, and Rapid Re -Housing Programs
- Collected and reported DATA
- 75% of work performed remotely
- Organized and edited training multimedia visual aids
- Provided quarterly Housing Location Training for all exempt employees
Housing Locator
St. Joseph Center
08.2017 - Current
- Worked directly with Program Director to achieve housing outcomes
- Helped to achieve housing outcomes by housing the most families in the history of CES during a year and a half span
- Mediated numerous potential evictions acting as a liaison between the landlord and agency
- Turned pending evictions into housing opportunities
- Maintain list of over 30 landlords and direct relationships that allow for straight approvals
- Revitalized housing outcomes for Coordinated entry systems for families
- Responsible for necessary housing inspections and ensuring that housing meets habitability standards
- Integrated handy man services while effectively coordinating work on over 30 plus units
- Explained rental and housing regulations to clients and helped them discover the best options for housing
- Oversaw training and mentoring of up to 50 new team members each quarter; as part of housing locator training group
- Streamlined and improved program operational processes by creating direct partnerships with Investors and Property Management companies allowing for manager landlord discretion to approve our clients
- Networked at special events to improve professional connections with agency partners
- Maintained a highly intensive schedule of visiting with potential landlords and delivering compelling presentations and comprehensive proposals
- Negotiated lease contracts
- Attended to 20+ daily inquiries, solving problems and providing new housing lead information from a dedicated home office with a high-speed Internet connection
- Provided case management at point of housing for sensitive client cases
Property Manager
Majestic Asset Management, Inc
01.2012 - 07.2017
- Meet and show prospective tenants available vacancies
- Set up cross-promotional marketing opportunities online
- Maintained sufficient number of units that were market-ready at all times
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintain good tenant/owner relations by utilizing professional communication at all times
- Maximized rental income while minimizing expenses through effective planning and control
- Introduced and monitored effective lease renewal programs
- Evaluated and recommended changes in rental pricing strategies
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Oversaw monthly collections of over $112,000 in funds, maintaining high payment rates by building positive relationships with tenants
- Verified that all customer complaints were handled promptly and appropriately
- Handled disciplinary actions, performance appraisals and terminations
- Ensure maintenance requests are completed in a timely manner and oversee engineering staff
Senior Fraud Analyst
Bank of America
11.2009 - 08.2010
- Communicated with customers to identify and resolve potential check fraud
- Collaborated with the retail bank department to eliminate procedural errors and limit fraud risk exposure to bank
- Maintained confidentiality of bank records and client information
- Signature matching using bank related software Reconciled discrepancies between accounts to prevent check fraud
- Maintained friendly and professional customer interactions
Credit Analyst II
Bank of America
09.2007 - 10.2009
- Client contact to obtain information for underwriting reviews, renewals, or new relationships
- Produced detailed financial analysis of clients performance to evaluate their financial and payment strength
- Conducted financial and legal research and analysis for high net-worth individuals
- Ran and analyzed monthly credit risk reports for existing customer accounts
- Maintained strict confidentiality of bank records and client information
- Assessed credit risk and analyzed financial statements
- Accessed credit records to evaluate customer histories
- Set up and updated customer accounts with interactions, payments and personal information
- Processed credit loans of up to $250,000.00
Sr. Sales Representative II Associate Lead
Bank of America
10.2005 - 08.2007
- Offered customer products in attempt to deepen the bank relationship
- Identified sales opportunities in a timely fashion, while quickly determining their needs
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Opened new accounts and documented personal, demographic and payment information in system
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Trained, coached and mentored staff to ensure smooth adoption of sales program
- Handled escalated calls and provided one on one associate coaching
- Managed call center from initial start-up to full operational status
Customer Service Representative I
Bank of America
01.2005 - 07.2005
- Received superior customer service satisfaction scores for 6 consecutive months Answered a constant flow of customer calls with up to 100 calls in queue per day
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for verification purposes
- Mastery of customer service management systems and databases
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Promoted to sales staff within 6 months
Education
Associates Degree - Business Communications Current
LOS ANGELES PIERCE COLLEGE
Woodland Hills, CA.2008
Skills
- Affordable housing
- Social services
- Temporary housing
- Case management
- Negotiation
- Property Research
- Referrals and networking
- Powerful negotiator
- Self-motivated
- Analytical thinking
- Bilingual in Spanish and English
- Background in sales
- Excellent people skills
- Problem-solving skills
- Property management
- Works well independently
- Active California Real Estate License ID#02080094
Timeline
Housing Locator/Acquisitions Associate
St Joseph Center
11.2022 - Current
Program Manager Housing Services
St. Joseph Center
08.2019 - Current
Housing Locator
St. Joseph Center
08.2017 - Current
Property Manager
Majestic Asset Management, Inc
01.2012 - 07.2017
Senior Fraud Analyst
Bank of America
11.2009 - 08.2010
Credit Analyst II
Bank of America
09.2007 - 10.2009
Sr. Sales Representative II Associate Lead
Bank of America
10.2005 - 08.2007
Customer Service Representative I
Bank of America
01.2005 - 07.2005
Associates Degree - Business Communications Current
LOS ANGELES PIERCE COLLEGE