Dedicated MSW with extensive experience in case management and social work, seeking to leverage skills in providing quality support services to vulnerable populations within a reputable organization.
Overview
20
20
years of professional experience
Work History
Case Manager II/Bilingual
Regional Center of the East Bay
12.2017 - Current
Conducted comprehensive assessments and developed individualized program plans for clients, addressing their unique needs
Coordinated and facilitated services through effective communication with clients, parents, and vendors, ensuring seamless service delivery
Provided ongoing client support and resources through case management, maintaining high standards of service quality
Organized, scheduled, and maintained regular contacts to ensure consistent and quality service provision
Collaborated effectively with the RCEB Case Management team to support participants with developmental disabilities, enhancing their quality of life
Created a comprehensive resource guide to streamline access to services for case managers, improving efficiency and resource utilization.
Social Work Care Manager
Multipurpose Senior Service Program
12.2010 - 11.2017
Performed comprehensive social work evaluations and provided treatment services to clients and families with complex psychosocial needs, both independently and under supervision
Delivered ongoing treatment, support, and education through detailed case management services, ensuring clients received holistic care
Partnered with local senior centers to extend outreach services to elderly clients, enhancing community support and engagement
Collaborated effectively as a member of the Adult Protective Services multidisciplinary team, contributing to the development and implementation of treatment plans.
Young Men’s Support Group Facilitator
Center for Empowering Refugees and Immigrants
09.2012 - 12.2016
Facilitated and assisted with tutoring, mentoring, and school advocacy
Provided psychological and emotional support
Delivered treatment services to clients with complex psychosocial needs
Coordinated and facilitated education on social skills, conflict management, and anger management.
Call Specialist
Inland Empire United Way 2-1-1
08.2006 - 01.2009
Answered and tracked a variety of phone calls, ensuring accurate and timely responses
Maintained detailed records and prepared reports, including Child Protective Services (CPS) reports
Researched and added local community resources to the 2-1-1 database, enhancing the resource network.
Therapist Intern
West End Family Counseling Services
08.2007 - 05.2008
Conducted social work evaluations and provided treatment services to clients and families with complex psychosocial needs, both independently and under supervision
Coordinated and facilitated Anger Management and Social Skills support groups
Delivered ongoing treatment, support, and education through case management services
Collaborated with the local senior center to offer outreach services for elderly clients
Worked effectively as a member of the Adult Protective Services multidisciplinary treatment team.
Therapist Intern
Family Solutions Collaborative
08.2007 - 05.2008
Provided therapy to individuals, families, and groups
Addressed issues including depression, sexual abuse, illness, death, trauma, behavioral problems, and domestic violence
Connected clients with school-based support, case management, and community resources.
Volunteer Coordinator
Inland Empire United Way KidSmart
10.2005 - 08.2006
Recruited, oriented, and supervised a team of over 400 volunteers
Organized and prepared activities for volunteers to conduct, ensuring smooth operations
Answered and tracked calls from volunteers, maintaining accurate records and providing necessary support.
Program Coordinator/Mentor
CSUSB Cross Cultural Center/Mentor Program
06.2004 - 05.2005
Planned and organized cultural and educational events to enhance student engagement
Created forms and brochures for marketing purposes, increasing program visibility
Served as an academic advisor for incoming freshmen and transfer students, providing guidance on course selection and registration
Assisted students with scheduling, registration questions, interpreting policies, and explaining degree requirements
Provided career counseling to help students navigate their academic and professional paths.
Education
Master of Social Work -
California State University, San Bernardino, CA
06.2010
Bachelor of Arts in Sociology, Emphasis in Social Work -
California State University, San Bernardino, CA
06.2005
Skills
Master of Social Work
Bilingual-bicultural (English/Spanish)
Problem-Solving
Case Documentation
Organization and Multitasking
Strong interpersonal skills
Innovative and creative problem solver
Computer literate with proficiency in various software applications
Fast learner with the ability to adapt quickly
Community-centered with a focus on client well-being
Timeline
Case Manager II/Bilingual
Regional Center of the East Bay
12.2017 - Current
Young Men’s Support Group Facilitator
Center for Empowering Refugees and Immigrants
09.2012 - 12.2016
Social Work Care Manager
Multipurpose Senior Service Program
12.2010 - 11.2017
Therapist Intern
West End Family Counseling Services
08.2007 - 05.2008
Therapist Intern
Family Solutions Collaborative
08.2007 - 05.2008
Call Specialist
Inland Empire United Way 2-1-1
08.2006 - 01.2009
Volunteer Coordinator
Inland Empire United Way KidSmart
10.2005 - 08.2006
Program Coordinator/Mentor
CSUSB Cross Cultural Center/Mentor Program
06.2004 - 05.2005
Master of Social Work -
California State University, San Bernardino, CA
Bachelor of Arts in Sociology, Emphasis in Social Work -
California State University, San Bernardino, CA
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