Daniel Lopez
West Palm Beach,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Style Advisor
Saks Fifth Avenue
Palm Beach Gardens, Florida
02.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Operated POS system effectively during high-traffic periods, minimizing wait times for customers at checkout points.
- Reduced turnaround time by effectively prioritizing tasks and managing workload among team members.
- Enhanced customer satisfaction by providing expert alterations and tailoring services for various garments.
- Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Retail Manager
AT&T
Fort Lauderdale, Florida
03.2020 - 01.2024
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Utilized CRM systems to manage customer relationships and personalize service.
- Organized promotional events to increase brand awareness and drive sales growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with team members to discuss progress towards objectives.
Sales Associate
Finish Line
Palm Beach Gardens, Florida
05.2018 - 02.2020
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged positively with each customer, providing professional & polite support for sales and Service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assessed conflicts and identified solutions for clients promptly.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Managed deposits, financial transactions and business inventory.
Education
Associate of Arts -
SUNY, Geneseo
Geneseo, NY04-2022
High School Diploma -
Palm Beach Gardens Community High School
Palm Beach Gardens, Florida05-2019
Skills
- Product knowledge
- Sales strategies
- Customer service
- Conflict resolution
- Upselling and cross selling
- Communication
- Administrative support
Timeline
Style Advisor
Saks Fifth Avenue
02.2024 - Current
Retail Manager
AT&T
03.2020 - 01.2024
Sales Associate
Finish Line
05.2018 - 02.2020
Associate of Arts -
SUNY, Geneseo
High School Diploma -
Palm Beach Gardens Community High School