Daniel Lopez
Rosenberg
Summary
Auto body professional with extensive experience in managing repair operations and implementing quality control measures. Demonstrated ability to solve problems effectively while ensuring high customer satisfaction through strong communication and relationship-building skills. Proficient Collision Estimator with expertise in diagnostic tools, repair cost analysis, and parts procurement. Highly organized and efficient, capable of thriving under pressure and adapting to new challenges to enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Auto Body Estimator
Armando's Paint and Body
Rosenberg
05.2018 - Current
- Evaluated vehicle damage using industry-standard methods and tools.
- Prepared detailed estimates for repair costs and timelines.
- Communicated with customers to explain repair processes and options.
- Collaborated with technicians to ensure accurate repair assessments.
- Managed insurance claims by coordinating with adjusters and clients.
- Maintained up-to-date knowledge of automotive repair techniques and technologies.
- Ensured compliance with safety standards during the estimation process.
- Ensured compliance with OSHA regulations related to hazardous materials handling.
- Collaborated with insurance companies to ensure all paperwork was completed accurately.
- Analyzed customer feedback data to improve overall service quality levels.
- Analyzed blueprints, diagrams, photographs, drawings, and written specifications to prepare accurate estimates for auto body repairs.
- Provided customers with a full explanation of the cost breakdown for their estimates.
- Ensured that all estimates were within the company's established guidelines for pricing and profitability.
- Developed relationships with vendors in order to receive discounts on parts used in auto body repairs.
- Created accurate estimates for body repair work on customer vehicles.
- Ensured that all necessary materials were ordered before beginning any work on a vehicle.
- Reviewed existing documentation including previous job orders and invoices when preparing estimates for repeat customers or returning vehicles.
- Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
- Inspected automotive repairs to match paint and maintain body appearance.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
Auto Body Co-Owner
Armandos Paint and Body
Rosenberg
05.2012 - Current
- Managed daily operations of auto body repair and painting processes.
- Supervised and trained staff on repair techniques and safety protocols.
- Coordinated schedules for repairs, ensuring timely completion of projects.
- Oversaw inventory management, ordering supplies, and maintaining stock levels.
- Implemented quality control measures to ensure high standards of workmanship.
- Resolved customer inquiries and complaints regarding service and repairs.
- Collaborated with insurance companies to facilitate claims processing for clients.
- Conducted performance evaluations and provided feedback to team members.
- Developed strategies to increase profitability and efficiency in the shop.
- Developed and implemented cost-saving measures to reduce overhead expenses.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Created detailed reports outlining progress made on projects as well as any issues that arose during repairs.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Wrote complete and accurate cost estimates for labor and parts.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Greeted customers and took time to answer questions.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Hired and trained technicians, monitoring and evaluating job performance.
- Complied with federal, state and local regulations affecting body shop operations.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw inventory management for supplies and equipment to maintain stock levels.
Education
High School Diploma -
Terry High School
Rosenberg, TX05-2012
Some College (No Degree) -
Warton College
Richmond, TXSkills
- Vehicle damage evaluation
- Cost estimation
- Insurance claim management
- Blueprint analysis
- Parts ordering
- Customer relationship management
- Inventory management
- Problem solving
- Quality control
- Effective communication
- Staff training
- Time management
- Attention to detail
- Body filler application
- Vehicle inspection
- Damage assessment
- Collision repair
- Estimating techniques
- Claims processing
- Insurance procedures
- Labor costing
- Auto body repair
- Communication skills
- Body part replacement
- Adhesive bonding
- Surface priming
Accomplishments
- Professional Boxer
Affiliations
- Car enthusiast
- Handy Man
Languages
English
Full Professional
Spanish
Native/ Bilingual
Custom
- I am a quick learner who is adaptable and committed to staying focused and dedicated to the responsibilities of the role.
Timeline
Auto Body Estimator
Armando's Paint and Body
05.2018 - Current
Auto Body Co-Owner
Armandos Paint and Body
05.2012 - Current
High School Diploma -
Terry High School
Some College (No Degree) -
Warton College
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