Daniel Lopez

• Provided expert technical support for Apple products and services to customers.
• Diagnosed software and hardware issues using Apple troubleshooting tools.
• Guided customers through setup and installation of devices and applications.
• Assisted in developing knowledge base articles for common support issues.
• Responded to customer inquiries in a timely manner while adhering to service level agreements.
• Installed software applications on customer systems as requested.
• Monitored server performance and troubleshot any errors or issues that arose.
• Worked closely with vendors to resolve complex technical issues.
• Diagnosed hardware and software problems related to customer's environment.

• Operated automated manufacturing equipment for production processes.
• Conducted quality control inspections to ensure product specifications.
• Assisted in troubleshooting equipment malfunctions during production runs.

Lifts and installs specified molds into molding machines. Clamps molds in position and finalized Mold Installation following Work Instructions and use of basic industrial equipment.

Removes molds from molding machines when the run is completed for proper PM.

• Performed machine set-up activities prior to start up of production run.
• Troubleshot problems with equipment, devices and products

• Assisted in the troubleshooting and repair of electromechanical machines and fixtures, focusing on accurate diagnosis and effective resolution of issues
• Worked closely with engineering teams to develop and validate testing methodologies, ensuring all repaired devices met stringent quality standards before being returned to the customer
• Contributed to the creation and refinement of standard operating procedures (SOPs) for testing and repair processes, promoting consistency and quality
• Traveled to an additional company site to train operators and assist in the development of SOPs, helping to standardize practices and improve operations.
• Prepared detailed reports summarizing test results and repair outcomes, supporting decision making within engineering and management teams.
• Successfully led 4 NPI projects during May'20 to June'20 and Sep'21 to Oct'21. Coordinating with different teams, setting up new fixtures, troubleshooting, calibration, preparing GRR (Gauge repeatability and reproducibility) reports, implementation of DOE (Design of Experiments) for any changes in the process, technician training plans and process validation (involves dismantle, assembly, final product functional testing).

• Conducted thorough analysis of device failures to identify root causes, contributing to effective corrective actions and improved repair outcomes
• Trained and mentored a group of technicians, sharing best practices in troubleshooting and repair techniques to enhance team performance
• Executed repairs and component replacements efficiently, ensuring the timely return of devices to the customer while maintaining high quality standards
• Assists engineering with all new product introduction and development
• Support failure investigations as required by the FA Engineer
• Prepare technical failure analysis and root cause reports.