Daniel Lopez
IT Support
San jacinto,CA
Summary
Motivated IT professional pursuing a career in IT Help Desk, Networking, and Cybersecurity, with hands-on experience in PC building, system configuration, and hardware/software troubleshooting. Skilled in supporting Windows environments, basic networking (TCP/IP, DNS, DHCP) and virtualization technologies such as VirtualBox and Proxmox. Currently developing technical skills in Linux systems, networking, cloud and cybersecurity fundamentals. Strong problem solving mindset with a focus on improving system performance, and maintaining secure IT environment. Eager to contribute to IT support operations while continuing to grow in network administration and security roles.
Overview
13
13
years of professional experience
5
5
Certifications
1
1
Language
Work History
Onsite Customer Support
Fastenal
Hemet, California
08.2024 - 10.2025
- Installed, configured, and maintained IoT devices, ensuring proper functionality and performance.
- Received and inspected incoming stock using warehouse management tools, verifying accuracy against purchase orders and updating inventory data bases in real-time.
- Assisted in troubled software related issues for inventory and order tracking, enhancing system reliability and user experience for both staff and clients.
Customer Service/ Painter
O.T Painting
Manhattan, CA
04.2017 - 09.2024
- Provided customer service by consulting with clients to understand needs ensuring satisfaction throughout the project lifecycle.
- Managed inventory supplies, ensuring adequate stock to fulfill customer orders.
- Daily led a team of 4-6 employees to complete daily operations and meet performance goals.
Warehouse Associate
Hawaiian Host
Gardena, California
01.2013 - 04.2017
- Prepared customer orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members 6-10 to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Network And Cloud Engineering
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
- Help Desk / IT Support
- Troubleshooting
- Windows environments (active directory/Windows 11 pro)
- TCP/IP, DNS, DHCP
- VIRTUALIZATION (VIrtualBox, Proxmox)
- Linux
- Hardware /PC Building
- Teamwork
- Attention to detail
Certification
CompTIA A+ Certification
Timeline
Onsite Customer Support
Fastenal
08.2024 - 10.2025
Customer Service/ Painter
O.T Painting
04.2017 - 09.2024
Warehouse Associate
Hawaiian Host
01.2013 - 04.2017
Bachelor of Science - Network And Cloud Engineering
Western Governors University
05.2001 -