Daniel Lorenzi
Queens
Summary
Dynamic Manager with a proven track record at North Shore Collision, excelling in operations management and employee training. Enhanced profitability through effective repair management systems and optimized scheduling. Strong interpersonal skills fostered lasting relationships with clients and suppliers, driving customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Shop Manager
North Shore Collision
08.2018 - Current
- Oversaw daily business operations, record keeping, and scheduling.
- Trained and mentored incoming staff on best repair procedures and safety measures to ensure efficient and optimal shop performance.
- Implemented repair management systems, optimizing and improving profitability, workflow, and repair quality.
- Coordinated with other management team members to schedule repairs, maximizing resource utilization and minimizing turnaround times.
- Collaborated with suppliers for parts procurement, negotiating favorable terms to support operational goals.
- Maintained strong relationships with insurance providers and other business partners to ensure open communication and client satisfaction.
Manager
Mamma Ginas Pizzeria Of Valley Stream
09.2017 - 08.2018
- Implemented inventory management systems to optimize supply chain efficiency.
- Analyzed sales data to identify trends and inform menu pricing strategies.
- Coordinated scheduling and staffing to meet peak operational demands effectively.
- Led initiatives to enhance customer satisfaction, resulting in increased repeat business.
Shift Manager/Key Holder
Carvel Ice Cream Store
05.2014 - 08.2017
- Managed staff schedules, optimizing coverage during peak hours to enhance customer service.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Conducted inventory management, tracking stock levels and minimizing waste through efficient ordering.
- Resolved customer complaints promptly, maintaining high satisfaction.
- Generated new customer base utilizing online marketing strategies.
Education
High School Diploma -
Aviation Career & Technical Education High School
Long Island City, NY06-2015
Skills
- Employee management
- Health and safety
- Staff recruitment
- Social media marketing
- Schedule management
- Customer service
- Teamwork and collaboration
- Administrative management
- Delegation
- Operations management
- Quality assurance
- Performance improvements
Accomplishments
- Achieved significant increase in client satisfaction and productivity by introducing CCC Repair Workflow for scheduling and delegating tasks.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory and sales tracking spreadsheets to minimize expenditures and waste.
Languages
Spanish
Limited Working
Italian
Limited Working
Timeline
Shop Manager
North Shore Collision
08.2018 - Current
Manager
Mamma Ginas Pizzeria Of Valley Stream
09.2017 - 08.2018
Shift Manager/Key Holder
Carvel Ice Cream Store
05.2014 - 08.2017
High School Diploma -
Aviation Career & Technical Education High School
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