Client-focused professional with 4 years of experience in customer service and patient care. Skilled in building strong client relationships, guiding exercise routines, and supporting wellness goals, with 3 years in a fast-paced server role and 1 year as a physical therapy technician. Knowledgeable in exercise techniques, injury prevention, and creating a motivating, personalized experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Physical Therapist Technician
Kensington Physical Therapy
Rockville, MD
10.2023 - 01.2025
Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
Maintained records of patient progress for use in treatment planning and evaluation.
Observed patients during treatments and reported any changes in condition or response to therapy to the physical therapist.
Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
Server
IHOP
Rockville, MD
08.2022 - 10.2023
Assisted in training new servers.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Responded efficiently to guest inquiries and complaints in a professional manner.
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
ZaZa
Orlando , FL
02.2021 - 07.2022
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Timber Creek High School
Orlando, FL
05-2022
Associate of Science - General Studies
Montgomery College
Rockville, MD
Skills
Fluent in Spanish
Adaptive equipment use
Communication Skills
Reception support
Patient care support
Movement form and techniques
Mobility training
Languages
Spanish
Full Professional
Accomplishments
All star game senior Year for soccer and also player of the year in Orange County Orlando Florida.
Certification
Certified Personal Trainer, Received by NASM 12/2024