Summary
Overview
Work History
Education
Additional Experience
Timeline
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Daniel Loveridge

Summary

I'm a full-time Salesforce Administrator with expertise in both Service and Sales Cloud. I have extensive experience managing and maintaining Salesforce environments, configuring and customizing objects, fields, and layouts to support core business processes. Additionally, I'm skilled in building and managing. automation through Salesforce flows, formulas, validation rules, and Apex Triggers to streamline operations and enhance productivity. With a strong background in both hardware and software, I bring a unique blend of technical expertise and business insight. This allows me to customize Salesforce to meet the specific needs of an organization, while also communicating its benefits and capabilities clearly to non-technical stakeholders.

Overview

9
9
years of professional experience

Work History

Salesforce Administrator

ALTRES
Honolulu, HI
03.2023 - Current
  • Designed and implemented custom email templates, tasks, custom objects, validation rules, formula fields, and flows to streamline and automate complex business operations, boosting overall efficiency.
  • Led end-to-end product development for an SMS messaging system, including requirements gathering from stakeholders, designing solutions, overseeing testing, and managing deployment, ensuring smooth implementation within Salesforce.
  • Directed the migration of key data from legacy CRM systems to Salesforce, utilizing Data Loader to guarantee high levels of data integrity and a seamless transition.
  • Configured and maintained security settings, including roles, profiles, permission sets, and sharing rules, ensuring secure and appropriate access to sensitive data within Salesforce.
  • Recognized by senior leadership for consistently delivering high-quality results and exhibiting a strong work ethic, exceeding performance expectations.
  • Developed advanced reports and interactive dashboards, enabling leadership to track key metrics and make data-driven decisions for improved business performance.
  • Provided technical support to end users by troubleshooting and resolving Salesforce-related issues, ensuring minimal disruption to daily operations.
  • Delivered comprehensive training sessions to users across departments, enhancing their understanding and effective use of Salesforce features, which improved adoption rates and operational efficiency.

Business Analyst

Brigham Young University
Laie, HI
08.2015 - 03.2023
  • Implemented Salesforce Sales Cloud to effectively track and manage the various stages involved in recipe creation.
  • Facilitated the creation of reports and dashboards, providing management with valuable insights for monitoring and optimizing business processes.
  • Served as Project Manager for the migration from a self-hosted to SaaS back-of-the-house inventory system, resulting in cost savings of $290K.
  • Designed and developed a customized desktop and mobile-friendly website using expertise in HTML and a content management system, ensuring a seamless user experience and intuitive navigation.
  • Delivered savings of $30K in hardware and implementation costs by reconfiguring 70% of cashier terminals for use as self-service terminals, which now process 85% of all transactions.

Education

Admin, Adv Admin, App Builder, AI Associate, Dev 1

Salesforce Certifications

Master of Science - Information Systems in MSIS

Dakota State University

Bachelor of Science - Information Systems

Brigham Young University

Additional Experience

  • EMC/Dell | Enterprise Storage Engineer
  • Brigham Young University | Technical Support Specialist

Timeline

Salesforce Administrator

ALTRES
03.2023 - Current

Business Analyst

Brigham Young University
08.2015 - 03.2023

Admin, Adv Admin, App Builder, AI Associate, Dev 1

Salesforce Certifications

Master of Science - Information Systems in MSIS

Dakota State University

Bachelor of Science - Information Systems

Brigham Young University

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Daniel Loveridge