Languages
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Lucena

Miami,FL

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Summary

First-rate Apple technical representative with 4 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge and subject matter expert on costumer service . Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Overview

4
4
years of professional experience

Work History

Technical Support and Customer Support an

Apple
Miami, Florida
03.2019 - Current
  • evaluated user problems, using test scripts, personal expertise and probing questions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Customer Service Representative Team Lead

Amazon.in
Miami, Florida
10.2018 - 02.2019
  • Responded to customer requests for their orders and help then resolve
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled inbound customer chat conversation
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Assistant

Taco Bell Restaurant
Miami, Florida
10.2016 - 02.2018
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Worked closely with coworkers to strategically plan for company growth.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Assisted manager in all aspects of business operations.

Video Store

Tuvideotienda.com
Miami, Florida
01.2015 - 05.2015
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

John A Fergusson
Miami
01.2016

Skills

  • Flexible and Adaptable
  • Customer Service
  • Excellent work ethic
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Technical Support and Assistance

Timeline

Technical Support and Customer Support an

Apple
03.2019 - Current

Customer Service Representative Team Lead

Amazon.in
10.2018 - 02.2019

Assistant

Taco Bell Restaurant
10.2016 - 02.2018

Video Store

Tuvideotienda.com
01.2015 - 05.2015

High School Diploma -

John A Fergusson

Similar Profiles

CREATE PROFILE
Daniel Lucena