Daniel Lugo
Bridgeton
Summary
Proficient in managing kitchen operations to ensure timely and accurate production of high-quality dishes that align with guest expectations and business objectives. Expertise in labor and inventory management drives operational efficiency. Demonstrated ability to train and motivate team members, fostering a culture of excellence and innovation. Recognized for effective leadership, high productivity, and exceptional customer service skills, enhancing overall guest satisfaction. Seasoned Service Professional with background in customer-oriented roles across various industries. Demonstrated skills in problem-solving, relationship building and effective communication, leading to significant improvements in customer satisfaction and business performance. Noteworthy ability to train and mentor team members, resulting in improved operational efficiency. Known for commitment to delivering top-tier service and driving customer loyalty.
Overview
10
10
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
Vineland
05.2022 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new staff on service protocols and company policies.
- Resolved customer inquiries and complaints efficiently and professionally.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained cleanliness and organization of service areas for optimal operations.
- Greeted all visitors entering the store in a polite manner.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Certified Restaurant Supervisor
Red Lobster
Vineland
08.2015 - 05.2022
- Evaluated business operations to align workflows for optimal area coverage and customer satisfaction.
- Managed daily cash and card transaction tasks with accuracy and attention to detail.
- Oversaw daily activities of restaurant staff, fostering an inspiring atmosphere to enhance employee experiences.
- Maintained cleanliness of grill, stove, and oven, ensuring equipment sanitation after every shift.
- Executed meal preparation using authentic recipes to encourage repeat business.
- Educated kitchen staff on menu updates and procedural changes to maintain consistency.
- Instructed new employees on food preparation, storage, safety, and sanitation practices.
- Sanitized cutting boards, benches, and surfaces between tasks to prevent cross-contamination.
Education
High school diploma -
Vineland High School
Vineland, NJ06.2013
Skills
- Kitchen and restaurant management
- Culinary and cooking skills
- Food safety and sanitation
- Meal and food preparation
- Meat cutting expertise
- Staff supervision and training
- Customer service
- Inventory management
- Upselling strategies
- Multitasking Abilities
- Professionalism
- Problem-solving aptitude
- Experience in leadership
- Time management abilities
- Data analysis
- Task prioritization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Professional
Olive Garden Restaurant
05.2022 - Current
Certified Restaurant Supervisor
Red Lobster
08.2015 - 05.2022
High school diploma -
Vineland High School
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