Daniel Lugo
Bayport,NY
Summary
Dedicated sales associate with a strong record in enhancing customer experiences and resolving inquiries. Expertise in inventory management and team collaboration to drive sales and improve service quality.
Overview
17
17
years of professional experience
Work History
Sales Associate
Ferguson Enterprises LLC
Farmingdale, New York
11.2019 - Current
- Assisted customers in product selection and provided product information.
- Maintained inventory levels and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and addressed concerns promptly.
- Conducted product demonstrations to showcase features and benefits.
- Participated in training sessions to learn about new products and services.
- Ensured store cleanliness and adherence to safety standards consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Purchasing Agent
SW Anderson
Deer Park, New York
02.2011 - 11.2019
- Managed vendor relationships to negotiate favorable purchasing terms.
- Reviewed and analyzed purchase orders for accuracy and compliance.
- Coordinated inventory levels to ensure optimal stock availability.
- Researched market trends to identify potential cost-saving opportunities.
- Developed and maintained purchasing records for auditing purposes.
- Communicated with suppliers to resolve any order discrepancies promptly.
- Assisted in the evaluation of supplier performance through feedback sessions.
- Collaborated with internal departments to forecast future purchasing needs.
- Prepared purchase orders and sent to distributors and suppliers.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Performed regular price comparisons between different suppliers for similar items.
Warehouse Worker
Sw Anderson
Ronkonkoma, New York
07.2008 - 09.2011
- Operated forklifts to transport materials within warehouse settings.
- Sorted and organized inventory to maintain efficient stock levels.
- Assisted in loading and unloading shipments for timely distribution.
- Collaborated with team members to ensure safe working conditions.
- Conducted regular inspections of equipment for proper functionality.
- Followed safety protocols to minimize hazards during operations.
- Maintained cleanliness and orderliness throughout the warehouse environment.
- Documented inventory changes using warehouse management systems effectively.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
Associate of Science - Computer Science
Suffolk County Community College
Selden, NY01-2004
Skills
- Customer service
- Inventory management
- Product knowledge
- Point-of-sale systems
- Sales reporting
- Market analysis
- Vendor negotiation
- Team collaboration
- Supply chain coordination
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Outgoing personality
- Training facilitation
- Product sales
- Customer needs assessment
- Sales development
- Merchandise display
Timeline
Sales Associate
Ferguson Enterprises LLC
11.2019 - Current
Purchasing Agent
SW Anderson
02.2011 - 11.2019
Warehouse Worker
Sw Anderson
07.2008 - 09.2011
Associate of Science - Computer Science
Suffolk County Community College