Daniel Luhmann-Maya
Justin
Summary
Dynamic and results-driven professional with extensive experience in customer relations, excelling in leadership, and staff development. Proven track record in conflict resolution and customer relationship management, leveraging advanced communication skills to enhance team performance and drive successful promotions. Passionate about creating engaging customer experiences and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Customer Service Manager
Diamond Auto Glass
09.2017 - 09.2025
- Social media marketing
- Taxes
- Cash Handling
- Receptionist
- Customer Service
- Advanced Computer Skills
Manager
Wolfgang Puck
04.2019 - 05.2021
- Managing staff
- Customer Service
- Abide by all TABC rules/ regulations
- Aware of customer’s needs and intoxication level
- Assertive
- Leadership
- Conflict Resolution
- Dictating staff assignments and thoroughly explaining the goal at hand
- P&L Reports
Corporate Bar Trainer/ Area Director
Torchy’s Tacos
Austin
07.2012 - 02.2019
- Leadership- Training staff as well as managers along with area directors
- Traveled around Texas, Oklahoma and Colorado, opening new stores
- Participated in new concepts and the creation of new recipes for front/ back of house
- Worked with local General Managers along side Area Directors to create new promotions and tacos of the month
- Taught correct procedures and policies to staff
- Upheld strict cash handling procedures.
- Led new hires as well as current employees in transaction.
- Led and advised employees when and how to deal with conflict resolution
- Reported to the area director as to the progress of stores and management
- P&L reports
- Ran daily, weekly, monthly and yearly reports
- Managed/ directed GM reports/ Food costs, liquor costs and labor reports
- Austin, Texas
Bartender/ Server
Seneca Bar and Grill
Norman
08.2008 - 06.2012
- Maintained a consistent, regular attendance record.
- Served each guest courteously, quickly and efficiently.
- Closed out cash register and prepared cashier report.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Adhered to state laws regarding alcoholic beverage service.
- Refused service to intoxicated guests.
- Verified that guests at the bar were of legal age.
- Greeted guests in a timely and professional manner.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Norman, OK
Education
Associates Degree -
University of Oklahoma
Norman, OK01.2012
High School Diploma -
Ada High School
Ada, OK01.2008
Skills
- Engaging personality
- Conflict management and resolution
- Customer relationship management
- Dependability
- Interpersonal skills
- Advanced communication
- Assertiveness
- Staff management and development
- Leadership skills
- Social media marketing
- Problem solving
- Team development
Timeline
Manager
Wolfgang Puck
04.2019 - 05.2021
Assistant Customer Service Manager
Diamond Auto Glass
09.2017 - 09.2025
Corporate Bar Trainer/ Area Director
Torchy’s Tacos
07.2012 - 02.2019
Bartender/ Server
Seneca Bar and Grill
08.2008 - 06.2012
Associates Degree -
University of Oklahoma
High School Diploma -
Ada High School