Daniel Luna
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
HR Intern
Kingsbridge Heights Community Center
Bronx, NY
06.2023 - Current
- An HR intern is responsible for administrative tasks in the HR department, including updating employee records, screening resumes, and scheduling interviews
- They assist in payroll, recruiting, and employee development, supporting HR policies and procedures
- This role provides valuable hands-on experience in HR processes, allowing interns to gain a comprehensive understanding of HR functions and contribute to the smooth operation of the department.
Resident Assistant
SUNY Delhi
Delhi, NY
01.2023 - Current
- The resident assistant position focuses on enhancing the quality of life in the residence halls, including fostering community, providing academic support, and being attentive to safety and security of residents
- The position requires an individual who is flexible enough to assume a variety of roles as dictated by the changing needs of students
- It is crucial that an individual be able to relate well to others and handle administrative responsibilities
- The RA is more than just a friendly presence; they are the crucial link in creating an environment in which students develop independence and learn to live cooperatively with others.
Event Planner
SUNY Delhi
Delhi, NY
10.2021 - Current
- An Event Planner is responsible for organizing corporate or private events for companies or individuals
- Their duties include meeting with clients to discuss their needs, maintaining partnerships with vendors and caterers and overseeing the set-up, execution and cleanup of events.
EOP Peer Mentor
SUNY Delhi
Delhi, NY
08.2021 - Current
- Guided incoming first-year students and family members through orientation
- Mentored participants throughout year with ethical leadership and service
- Supported incoming students preparing for fall semester move-in and campus life
- Led regular roundtable sessions for peer group focused on predetermined topics.
Help Desk Student Worker
SUNY Delhi
Delhi, NY
06.2021 - Current
- Educated customers by explaining technology issues in easy-to-understand terminology
- Assisted customers with instructional support and product troubleshooting
- Opened service tickets for clients, documenting user information and description of problem
- Supported customers with password resets and account customization
- Fielded help desk customer questions and fulfilled requests
- Collaborated with customer service and sales colleagues to resolve issues
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
Youth Counselor
Bronx youth court
Bronx, NY
08.2019 - 10.2024
- Youth counselors offer social services to minors by providing mentorship, counseling, legal assistance, and/or assistance with domestic issues
- Youth counselors typically work with at-risk children and teenagers to help them overcome personal problems.
EOP Ambassador
SUNY
Delhi, NY
10.2021 - 08.2023
- Spoke with many authoritative figures such as senators and councilmen asking questions and speaking on how we can support EOP
- Represent the SUNY Delhi Educational Opportunity Program and give my input on changes and give suggestions to improve EOP for all SUNY.
Education
Bachelors - Human Resource Management
SUNY Delhi
05-2024
Associate in Science (AS) - Marketing
SUNY Delhi
05-2022
High school diploma -
A Philip Randolph Campus High School
Skills
- Marketing
- Software Troubleshooting
- Help Desk
- Technical Support
- Communication skills (4 years)
- Leadership
- Event planning
- Conflict management
- Administrative Assistance
- File Management
- New Hire Processes
- Document Management
- Recruitment Strategies
Groups
- The Brother sister Sol, 02/01/17, 01/01/20, The Brotherhood Sister Sol (BroSis) is where Black and Latinx youth claim the power of their history, identity and community to build the future they want to see. By educating, organizing and training, we are challenging inequity and creating opportunity for all.
- EOP, 08/01/20, Present, The Educational Opportunity Program (EOP) combines access, academic support and supplemental financial assistance to make higher education possible for students who have the potential to succeed at a SUNY college, despite poor preparation and limited financial resources.
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Deans list
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteer Experience
- Mental Health Counselor Search Committee
Custom
References available upon request.
Timeline
HR Intern
Kingsbridge Heights Community Center
06.2023 - Current
Resident Assistant
SUNY Delhi
01.2023 - Current
Event Planner
SUNY Delhi
10.2021 - Current
EOP Ambassador
SUNY
10.2021 - 08.2023
EOP Peer Mentor
SUNY Delhi
08.2021 - Current
Help Desk Student Worker
SUNY Delhi
06.2021 - Current
Youth Counselor
Bronx youth court
08.2019 - 10.2024
Bachelors - Human Resource Management
SUNY Delhi
Associate in Science (AS) - Marketing
SUNY Delhi
High school diploma -
A Philip Randolph Campus High School
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