Daniel Lux
Pittsboro,NC
Summary
Seasoned IT Infrastructure and Operations Manager with a proven track record at Longfellow, excelling in IT infrastructure management and fostering team growth. Spearheaded global network redesigns and robust security frameworks, demonstrating strategic planning and strong leadership. Skilled in ITIL framework and adept at driving IT service excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Infrastructure and Operations Manager
Longfellow
Durham, NC
01.2022 - Current
- Complete networks rebuild of 44 locations to include new IP scheme, VLAN segmentation, firewall configurations, and SDWAN
- Implementation of MS Sentinel, Cisco umbrella, annual Pen Test, and broad use of SSO
- Twelve new Site builds including all infrastructure, AV, Structured Cabling, MDFs and IDFs, WIFI design etc
- Spearheaded the management of a robust global infrastructure redesign encompassing servers, storage, networking, and firewalls across 44 locations, ensuring seamless operations and global connectivity
- Forge collaborative partnerships with cross-functional teams and key stakeholders to align network strategies with business objectives, driving capacity planning, network scaling, and a strong security posture
- Oversee Managed Service Providers (MSPs), negotiating contracts, steering vendor relations, and rigorously monitoring Service-Level Agreements (SLAs) to guarantee service excellence and cost efficiency while upholding vendor Key Performance Indicators (KPIs)
- Uphold meticulous network documentation and configurations; author and preserve comprehensive Standard Operating Procedures (SOPs) and process frameworks
- Partner with executive leadership to create the IT fiscal plan, encompassing both Operational Expenditure (OPEX) and Capital Expenditure (CAPEX)
- Evaluate resource allocations, scrutinize technology investments, and advocate for strategic infrastructure enhancements
- Remain at the forefront of networking technology, industry shifts, and best practices
- Champion process refinement, automation, and the pursuit of operational efficiencies within the network engineering domain
- Cultivate and steer a high-caliber team of support engineers
- Dispense expert guidance, mentorship, coaching and encouragement, delineating clear roles, setting ambitious performance benchmarks, executing performance evaluations, and fostering professional growth
- Assume accountability for comprehensive project management, embracing all facets of PMI project management principles: Integration, Scope, Time, Cost, Quality, Resources, Communication, Risk, and Procurement
- Persistently align project trajectories with team and stakeholder expectations
- Provide visionary direction and leadership, orchestrating systems and processes to deliver an exceptional customer experience through efficient development, operational support, standardized methodologies, continuous improvement, and performance metrics
IT Operations and Infrastructure Manager
Bioventus
Durham, NC
01.2019 - 01.2022
- Global implementation of SDWAN, Intune and Autopilot standardization and Implementation for computer management and PC imaging, build out of Teams conference rooms at all sites for standard EUX, converting to Cloud-based phones, Integrating Azure VMs as a standard for consultants and agency employees
- Provide direction and leadership, manage appropriate systems / processes to deliver a quality customer experience through effective development, operational support, tools, consistent methodology, continuous improvement, and metrics
- Consult with other business leaders to define key performance indicators and service levels
- Enable and foster the growth and development of the Technical Operations team
- Serves as a mentor and coach to other leaders and direct reports to ensure success in their role
- Oversee all Tier 2 and 3 support for IT Infrastructure and EUC this includes WAN/LAN, Network Infrastructure, SDWAN, Data Center Operations, Telecom and Zoom Video Conference, PC/Mac and Peripherals, Application Support, Mobile Device Management, OKTA SSO and AV
- Prepare and manage operational and capital budget and expenditures, on both a fiscal year and project basis
- Oversee MSP providing Tier 1 services desk, network and data infrastructure support
IT Operations Manager
Patheon Pharmaceutical/Cognizant
Durham, NC
01.2009 - 01.2019
- Responsible for all Tier 2 and 3 support for IT Infrastructure and EUC this includes WAN/LAN Network Infrastructure, Site Servers, Telecom and Video Conference, PC/Mac and Peripherals, Application Support, Mobile Device Management, and AV
- Project management – IT build out for four new facilities, which included, all network infrastructure, telephony, WIFI, server-rooms, cabling, circuit implementations and conference room AV, other recent projects include a SEP consolidation and SCCM deployment for 28 sites globally
- Capex budgeting and planning
- Administer Servers, Symantec Endpoint Manager, Symantec backup Exec, WDS, WSUS, Print Server, Radius Server, File Server, Basic SQL, SCCM, DHCP, WSUS Including Backup restore and disaster recover planning
- Support network infrastructure to include Routers, Switches, Wireless Access Points, wireless controller, MPLS network connections, VOIP telephony (Avaya, Nortel and Cisco) ISPs, and telecom vendors, Planning with a focus and resiliency, VPN clients (cisco and Juniper pulse secure)
- Manage projects within pre-established parameters of budget, resources and time
- Support various business applications to include Office 365, SharePoint, Cognos controller, Hyperion Smart View, SAP, Salesforce, LIMS and Empower
- Develop and deliver timely weekly and monthly status reports, matrix and KPIs
- Oversee outsourced IT functions and vendor management
- Collaborate closely with team members in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies for both steady state and strategic roadmap
- Regional asset management and accountability
- Experience with GxP regulated environments
Senior Systems Analyst
US EPA Via Kforce
Durham, NC
01.2009 - 12.2009
- Migration project – Moving users from XP to Windows 7 including PC refresh for 1880 users
- Installed and Configured user software including Lotus Notes, Blackberry, End Note, PointSec Encryption, Norton AntiVirus, PatchLink, Zenworks, Roxio, Local and Network Printers, Scanners, Barcode Readers, MS Office Suite, COTS, Citrix
- Performed Quality Assurance inspections on newly deployed Dell machines
- Ensure Tier 1, 2 and 3 Tickets are resolved in timely and courteous manner
- Accounted for deployed IT Equipment and legacy assets
Owner/Store Manager
Printing and Shipping Business Owner
Holly Springs, NC
01.2007 - 12.2008
- Managed All aspect of Business Operations
- Sold Business for significant profit
Supervisor of Infrastructure and Desktop Services
Halliburton/KBR
Balad Airbase, Iraq
01.2003 - 12.2007
- Directly Supervised 29 IT Personnel at 6 Sites
- Managed infrastructure and desktop support
- Responsible for Budget and Creating Annual BOE (Basis of Estimate) for Department of Defense
- Provide technical Guidance for network infrastructure (TCP/IP Networking, Wireless Network Bridging and WAPs, Network Cabling, Patch Panels and Server)
- Maintained VPN Connections using VPN Routers and Software VPN Connections
- Ensured my team provided polite, professional and timely customer service
- Cisco Wireless Technologies including Bridges and Access Points and Propagation Theory
- Managed Windows Server Environment 2000/03 including Active Directory & MS Exchange 2003/2007
- Ensure DOD policies were implemented and enforced
- Delegated work load to appropriate team members
- Managed end-user access via Active Directory
- Provide technology advice and consulting to end-users
- Implemented Secure Cisco Wireless Bridging to remote buildings incorporating SSID, WEP and Mac address lockdown
- Maintained Secure Military Tracking and Communicating Systems including BCS3 and JDLM via Satellite Uplinks and VPN Connections
- Liaison to Department Of Defense and Functional area managers
Computer Applications for Business Majors Teaching Assistant
NC State University
Raleigh, NC
01.2001 - 12.2002
- Instructed students at 200 level on general computer applications focusing on MS office – Word, Excel, PowerPoint, Outlook, Access, Visio
- Devised lesson plans concentrating on applications relating to Business as a Major
- Addressed common problems using the university network email and printing accounts
Section Sergeant
US Army Reserve
Raleigh, NC
01.1996 - 12.2001
- Operated Military software to include ULLS-G and SAMMS
- Supervised Section Personnel and Organized Training Activities
- Promoted Work Safe Environment
- Maintained Accountability for all Section Equipment and Personnel
Squad Leader
US Army Active
Fort Bragg, NC
01.1993 - 12.1996
- Served as Liaison between Military and Brown and Root - LOGCAP I (Haiti)
- Provided Logistical Support for Deployment and Redeployment Operations
- Educated Section Personnel on Safety Issues
- Led Combat Recovery Team during Operation Restore Democracy (Haiti)
- Maintained Personnel and Equipment Records
- Utilized Military Class 9 Supply System, Operated ULLS-G and SAMMS
Education
Bachelor of Science - Business Management
NC State University
Raleigh, NC01.2002
Skills
- IT infrastructure management
- IT incident management
- Technical support management
- ITIL framework
- IT service delivery
- IT budgeting
- IT asset management
- Information security
- IT service management
- IT security policies
Certification
- ITIL V3
Timeline
IT Infrastructure and Operations Manager
Longfellow
01.2022 - Current
IT Operations and Infrastructure Manager
Bioventus
01.2019 - 01.2022
IT Operations Manager
Patheon Pharmaceutical/Cognizant
01.2009 - 01.2019
Senior Systems Analyst
US EPA Via Kforce
01.2009 - 12.2009
Owner/Store Manager
Printing and Shipping Business Owner
01.2007 - 12.2008
Supervisor of Infrastructure and Desktop Services
Halliburton/KBR
01.2003 - 12.2007
Computer Applications for Business Majors Teaching Assistant
NC State University
01.2001 - 12.2002
Section Sergeant
US Army Reserve
01.1996 - 12.2001
Squad Leader
US Army Active
01.1993 - 12.1996
Bachelor of Science - Business Management
NC State University
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