Daniel Lyden
Homestead,Florida
Summary
Dynamic professional with a proven track record at Baptist Health Orthopedics. Compassionate Patient Access Associate known for high productivity and efficient task completion. Possess specialized skills in patient registration, insurance verification, and data entry accuracy. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline access processes.
Overview
4
4
years of professional experience
Work History
Patient Access Associate
Baptist Health Orthopedics
Coral Gables, FL
07.2023 - Current
- Scheduled appointments for patients according to their needs and preferences.
- Entered medical codes into the electronic health record system accurately.
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Assisted with registration of new patients and updating existing patient records.
- Processed payments for services rendered including co-pays and deductibles.
- Provided customer service to address inquiries or complaints from patients or family members.
- Work together with team members to ensure tasks can be finished in a timely manner.
PLANT NURSERY WORKER
Rock and Rose Growers LLC
Homestead, FLORIDA
06.2022 - 01.2023
- Kept irrigation and climate control systems working properly by performing basic maintenance and repairs
- Assisted customers with purchases by operating nursery point of sale system
- Handled incoming and outgoing shipments to facilitate online orders
- Maintained clean work areas, grounds and landscaping to keep areas safe and appealing
- Loaded agricultural products into trucks, and drove to market or storage facilities
SUBWAY SANDWICH ARTIST/CASHIER
Subway
Homestead, FLORIDA
12.2021 - 05.2022
- Greeted customers in a professional and friendly manner
- Prepared sandwiches according to customer requests and dietary needs
- Followed food safety standards for sanitization and storage of food
- Arranged ingredients into correct containers and marked items according to expiration dates
- Operated store registers and calculated cash drawer totals
- Swept and mopped facility floors during downtime and after closings
- Handled customer complaints by remaking sandwiches and issuing refunds
CREW MEMBER
Checkers
Homestead, FLORIDA
03.2021 - 08.2021
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Packaged and labeled to-go and delivery orders for pickup
- Cleaned and sanitized store restroom areas and stalls
- Trained new employees regarding company policies and food preparation procedures
Education
Associate in Physical Therapy - Physical Therapy
Miami Dade College
Kendall, FL06.2026
HIGH SCHOOL DIPLOMA -
Somerset Academy South Homestead
Homestead, FLORIDA05.2022
Skills
- Recreational activities
- Customer inquiries
- Customer Engagement
- Customer experience
- Team collaboration
- Patient confidentiality
- Patient check-in
- Scheduling appointments
- Registration management
- Adaptability
References
References available upon request.
Timeline
Patient Access Associate
Baptist Health Orthopedics
07.2023 - Current
PLANT NURSERY WORKER
Rock and Rose Growers LLC
06.2022 - 01.2023
SUBWAY SANDWICH ARTIST/CASHIER
Subway
12.2021 - 05.2022
CREW MEMBER
Checkers
03.2021 - 08.2021
Associate in Physical Therapy - Physical Therapy
Miami Dade College
HIGH SCHOOL DIPLOMA -
Somerset Academy South Homestead
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