Daniel Mabry
Weaverville,NC
Summary
Proactive manager with demonstrated strong leadership abilities. Experience in accomplishing demanding targets by encouraging staff and coordinating resources. Well-organized and skilled in meeting operational demands. Well versed in assessing customer needs, cross-selling products and giving an exceptional customer experience. Solid team player with strong work ethic and adaptability skills.
Overview
10
10
years of professional experience
Work History
Store Manager
UScellular
Waynesville, NC
11.2023 - Current
- Lead associates to achieve superior results, customer advocacy, and a high-performance culture.
- Provide clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement.
- Achieve sales goals by planning, teaching, motivating, mentoring and providing feedback to associates.
- Maintain store performance through coaching and
accountability by planning, monitoring, and observing individual and team performance. - Oversee daily operational processes within the retail store according to company guidelines.
- Promotes customer advocacy through meeting the needs of new and existing customers creating positive customer engagement.
- Oversee and ensure successful onboarding for newly hired associates.
- Ensure store scheduling and allocation of store resources ensuring optimum customer service.
- Safeguard and monitor loss prevention procedures to minimize shrinkage.
- Lead marketing efforts in representing UScellular through community involvement and promoting the brand.
- Ensure all associates' compliance with company policies,
procedures, and required trainings.
Assistant Manager
US Cellular
05.2023 - 11.2023
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Write monthly staff schedules to meet coverage and service demands.
- Delegate assignments to increase office efficiency.
- Observe, document, and coach sales staff on daily basis.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
Retail Wireless Consultant
US Cellular
05.2019 - 04.2023
- Sales of cellular and other connected devices on US Cellulars network
- High performer on sales team - consistently hitting 150-200% of monthly sales metrics
- Customer account management
- Make outbound sales calls to customers to set appointments, drive sales and increase store revenue
- Build relationships with customers to drive referrals and successfully receive repeat business
- Assist in training new employees on company policies, systems and procedures that US Cellular has in place
- Holds role of "Apple Champion" on sales team. Keeps sales team up to date on apple news, products and software
Senior Account Executive
RJ Young
06.2018 - 05.2019
- Identify and contact new prospective clients by way of sales calls to discuss their needs, and how those needs could be met by RJ Youngs' products and services.
- Customer needs Analysis
- Construct and maintain healthy 30/60/90 day pipelines
- Prepare sales contracts for orders obtained and submit orders for processing
- Manage current customer accounts within the greater WNC region over 19 counties. This includes Quarterly Business Reviews, account analysis' and monthly calls
- Build and maintain solid relationships
- Contributed to annual revenue goals by selling new services and developing new accounts
Account Executive
Morris Business Solutions, LLC
06.2017 - 06.2018
- Organize and strategically prospect accounts in the WNC region over three counties
- Manage current accounts by conducting Quarterly Business Reviews, account analysis', and monthly calls
- Trainer for Asheville Sales office
- Successfully construct and maintain healthy 30/60/90 day pipelines. Report to sales manager on weekly basis to show growth
- Build and maintain solid relationships
- Basic order processing and communication with 3rd party leasing companies for credit review of prospects
Sales Consultant/Account Manager
Cellular Sales Of Knoxville Inc
10.2014 - 05.2017
- Sales of cellular and other technical devices on Verizon network
- Management of customer account billing, wireless plans and devices
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Train new employees on company standards, Verizon systems, and Cellular Salsa POS systems
- Assistant store manager from Dec. 2016 to May 2017. Managed store on day to day basis. Resolved operational issues and customer escalations
Skills
- Retail Operations Management
- B2B and Inside Sales
- Relationship Building
- Training/Onboarding of New Employees
- Customer Service
- Sales Coaching
- Inventory and Cash Management
- Microsoft Office Proficient
- Communication
- Customer Advocacy
- Technical Support
Timeline
Store Manager
UScellular
11.2023 - Current
Assistant Manager
US Cellular
05.2023 - 11.2023
Retail Wireless Consultant
US Cellular
05.2019 - 04.2023
Senior Account Executive
RJ Young
06.2018 - 05.2019
Account Executive
Morris Business Solutions, LLC
06.2017 - 06.2018
Sales Consultant/Account Manager
Cellular Sales Of Knoxville Inc
10.2014 - 05.2017
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