Daniel Maes
Pueblo,CO
Summary
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
4
4
years of professional experience
Work History
Scheduler
Family Support Center
06.2023 - Current
- Under general supervision the Scheduler will oversee the scheduling needs of the centers clients and clinicians to ensure the patients schedule allows them to receive the amount of services their treatment plan indicates.
- The Scheduler will need to manage both the needs of the family, the assigned clinicians, and the clinic as a whole.
- The Scheduler will be required to be familiar with the clinical needs of each family, the experience and competency of each clinician, and the overall operational needs and limitations of the clinic.
- Coordinated scheduling for client appointments, ensuring optimal resource allocation.
- Managed daily calendar updates to enhance operational efficiency and service delivery.
- Assisted in training new staff on scheduling software and best practices for time management.
Adminstrative Assistant
Family Support Center
01.2023 - 06.2024
- Performs diversified administrative and secretarial functions.
- Attends to visitors and deals with inquiries both on the phone and face to face.
- Supply information regarding the organization to clients and the public.
- Facilitates organization of client health information and records.
- Completes requests for Medical Records within company and regulatory standards.
- Coordinated appointments and meetings for staff, ensuring efficient time management and scheduling.
- Prepared and distributed internal communications, supporting team collaboration and information sharing.
Customer Service Representative/Dispatcher
Quality First Service Group
11.2021 - 01.2022
- Resolved customer inquiries efficiently using CRM software to track interactions and ensure satisfaction.
- Communicated effectively with drivers to relay instructions and updates.
- Collaborated with maintenance teams to ensure vehicle readiness and safety compliance.
- Utilized dispatch software to track and manage fleet operations accurately.
- Assisted in training new team members on service protocols and company policies, enhancing overall team performance.
- Coordinated daily schedules for multiple vehicles to optimize route efficiency.
- Monitored real-time traffic conditions to adjust dispatching decisions promptly.
Education
Bachelor of Science - Electrical Engineering
University of Colorado At Boulder
Boulder, CO06-2000
Bachelor of Science - Chemical Engineering
University of Colorado
Boulder, CO05-1997
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Expert knowledge of PC, Windows, Mac
- Professional communication skills
Timeline
Scheduler
Family Support Center
06.2023 - Current
Adminstrative Assistant
Family Support Center
01.2023 - 06.2024
Customer Service Representative/Dispatcher
Quality First Service Group
11.2021 - 01.2022
Bachelor of Science - Electrical Engineering
University of Colorado At Boulder
Bachelor of Science - Chemical Engineering
University of Colorado