Daniel Magbo
Richmond,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Retail Sales Advisor
OfficeMax,
Katy, TX
08.2022 - 10.2023
- Provides exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set, and price changes. Sets weekly ads, including price changes, and any associated updates to store signage. Follows the established sorting and stocking guidelines and completes freight processes. Ensures freight sorting area is organized and setup in accordance with guidelines. Scans, investigates, and fills inventory lows and outs daily. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions. Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization. Works to develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches, and special initiatives. Ensures compliance with company policies, procedures, and practices and supports company loss prevention efforts. Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required. Performs other duties as assigned.
Banquet Houseperson
The Westin Houston, Memorial City
Houston, TX
06.2018 - 08.2020
- Review assignment sheets with Banquet Houseman Lead; update completed assignments. • Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all Hotel function space and names of rooms; all styles of meeting and banquet room settings. • Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards. • Coordinate with Account Management and Sales team on the set up of table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, and so forth) as specified by group and in accordance with departmental standards. Assist with the setup of routine audio/visual equipment, such as LCD projectors and screens • Breakdown function areas as scheduled in accordance to departmental procedures. • Coordinate deep cleaning of conference rooms with the custodial team lead • Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies. • Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies. • Maintain complete knowledge of all Departmental/Hotel policies and procedures including safety guidelines. • Use correct cleaning chemicals for designated items/surfaces, according to Occupational Safety and Health Administration regulations and hotel requirements
Lot Associate
The Home Depot Inc
Houston, TX
06.2015 - 07.2018
- Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
Stock Processing And Placement Associate
Macy's
Sugar Land, Tx, TX
08.2014 - 07.2015
- Unload and unpack new merchandise shipments, and prepare them for the selling floor by folding, hanging, or stacking Deliver new merchandise to the appropriate department for placement on the selling floor or stock area Organize and maintain merchandise in stockrooms, and fill in the selling floor as needed Learn Macy's systems and procedures to enhance selling efficiencies and complete support duties Collect damaged merchandise from designated areas and accurately complete required paperwork Restock register wrapstand supplies and collect hangers Assist with the pulling and preparation of merchandise for shipment to customers Provide support for major sales events Participate as needed in selling floor recovery, including folding and hanging merchandise and restocking the selling floor Perform other duties as assigned Regular, dependable attendance and punctuality
Sales Associate
Wal-Mart
Richmond, TX
10.2011 - 12.2012
- Provided superior customer service by assisting customers in selection, demonstration, and purchase of products including special orders. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges. Kept shelves fully stocked, fronted and correctly priced. Knowledgeable in different types grills, various pest control chemicals, different types of mowers and trimmers, ability to identify and explain different fertilizers and grass seed, ability to identify and explain maintenance of various interior and exterior plants and the ability to explain various landscape and irrigation techniques. Participated in cycle counting of inventory. Loaded/unloaded products using appropriate motorized and manual equipments such as fork lifts, pallet jacks, electric lifts, and hand trucks. Ability to repetitively lift, pull and push 75+ pounds, bend over, reach above head height, and kneel. Performed other duties as assigned
Education
High School Diploma -
George Bush High School
Richmond, TXSkills
- Upselling strategies
- Brand Awareness
- Store maintenance
- Goal-Oriented
- Building rapport
- Negotiation
Timeline
Retail Sales Advisor
OfficeMax,
08.2022 - 10.2023
Banquet Houseperson
The Westin Houston, Memorial City
06.2018 - 08.2020
Lot Associate
The Home Depot Inc
06.2015 - 07.2018
Stock Processing And Placement Associate
Macy's
08.2014 - 07.2015
Sales Associate
Wal-Mart
10.2011 - 12.2012
High School Diploma -
George Bush High School