Committed and professional Service Advisor Assistant with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
Work History
Mechanic Helper
Rafi's Mechanic Shop/ Empire Lube
936 Richmond Ave, Staten Island, Ny 10312
01.2023 - 06.2023
Reduced hazards by maintaining safe and clean working environment for mechanics.
Promoted shop safety by cleaning work areas and removing hazardous materials.
Cleaned and maintained shop equipment and organized tools into individual bays.
Maintained tools and equipment in good working condition.
Provided diagnostic support, generating reports on results for manager.
Traveled to various locations to obtain parts and components from vendors and salvage operations.
Manager
Amdocs Logistics Software Company
Israel
01.2017 - 01.2018
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Defined clear targets and objectives and communicated to other team members.
Set aggressive targets for employees to drive company success and strengthen motivation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Owner
(Self Employed) Apartment Cleaning Company
Israel
03.2015 - 02.2017
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Mitigated business risks by working closely with staff members and assessing performance.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Sales Representative Team Leader
CSWW Online Pharmacy
01.2010 - 01.2011
Trained and mentored new sales representatives.
Used customer insights to develop innovative sales strategies to increase sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Achieved or exceeded company-defined sales quotas.
Built relationships with customers and community to promote long term business growth.