Strong communicative and customer service skills. Extensive knowledge of a multitude of different residential trades. A strong work ethic. Problem solving skills. Ability to learn and apply new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mahlum Home Improvements
Owner/ Operator
Jacksonville, NC
01.2010 - Current
-
Conducted on-site visits to evaluate current conditions of homes and discuss potential renovations with customers.
Developed cost estimates for proposed home renovations, including labor and materials costs.
Maintained accurate records of job costs, budgets and invoices throughout the project lifecycle.
Assisted in developing design concepts based on customer requests.
Coordinated phases of construction projects from inception to completion.
Performed detailed assessments of existing home structures to identify repair needs and create renovation plans.
Lead Water Technician
The Jones Company
Jacksonville, NC
11.2013 - 01.2020
Inspected and assessed water damage in residential homes.
Performed demolition of affected materials, such as drywall, flooring, and insulation.
Installed drying equipment to restore humidity levels within the home.
Monitored progress of restoration process by taking moisture readings at regular intervals.
Utilized infrared cameras to detect hidden moisture behind walls or under floors.
Assisted in preparing estimates for insurance companies based on scope of work needed.
Worked closely with subcontractors when needed during larger projects.
Maintained certifications related to industry standards for water damage restoration techniques.
Kitchen Manager
Texas Steakhouse & Saloon
Jacksonville, NC
06.2006 - 09.2009
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Maintained detailed records of sales transactions and daily shift reports.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Created new menu items based on customer feedback and industry trends.
Adhered to all health department regulations regarding food storage and preparation.