Daniel Malanga
Process Manager
Pflugerville,TX
Summary
Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches.
Overview
10
10
years of professional experience
Work History
Process Manager
Costco Logistics
06.2022 - Current
- Schedule and develop training sessions for employees & managers and present them
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
- Work with the support team, the MDO teams, project teams, and other regional employees to ensure that the TX operations team understands & follows current and new processes.
- Travel to locations within my own region and have traveled extensively outside of my region to facilitate training for our various go-live-day events for projects such as the Return to Stock Program.
- Empower employees to take ownership of their roles by providing clear expectations, guidance, and support.
- Oversaw change management efforts during process overhauls, effectively minimizing disruptions to operations and staff morale.
Clerical Shipper/Receiver/Returns Clerk
Costco Logistics
03.2021 - 06.2022
- Worked within the Pflugerville MDO and handled various daily duties such as shipping member-facing items, receiving inbound items into the building, and sending returns with bills of lading
- Trained new team members on company shipping processes, enhancing overall department performance.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Worked 'mid-shift' and 'morning shift' which allowed me to see daily operations in an MDO from start to finish.
Specialty Cheese Order-Writer
Whole Foods Market (Lamar)
08.2019 - 06.2022
- Placed orders on a daily & weekly cadence from several different distributors/vendors to restock the shelves within the 'Specialty' Department at Whole Foods Lamar
- Served as a subject matter expert on all aspects of the ordering process, aiding colleagues when they encountered challenges or required assistance.
- Managed our 'backstock' cheese inventory by counting it daily and reporting overages/shortages
- Spoke with customers on the phone and in-person throughout each day to provide guidance & recommendations for catering events and singular charcuterie boards.
- Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
- Participated in inventory management initiatives, collaborating with warehouse personnel to ensure adequate stock levels were maintained for fulfilling orders promptly.
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
92G Culinary Specialist
US Army National Guard
08.2017 - 02.2021
- Evaluated feedback from diners on their meal experiences to continuously improve the quality of food offerings.
- Improved operational efficiency by streamlining kitchen processes and delegating tasks effectively within my unit.
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
- Conducted thorough inspections of received food supplies to ensure freshness and quality, rejecting subpar items when necessary.
- Demonstrated versatility in culinary skills by preparing a wide variety of dishes from different cuisines as per specific requirements or theme-based occasions.
Patient Administration Specialist
US Army Reserve
02.2014 - 08.2016
- Compiled and maintained medical records for our unit while working with a phlebotomy team to ensure that documents were filed correctly for our battalion.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Medically Qualified 2400 Cadets over a 2 month period in Fort Knox during a mobilization event.
- Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
- Facilitated communication between patients and various departments and staff.
Intern
US State Department
06.2015 - 08.2015
- Assisted in the planning and execution of consulate events, resulting in increased employee engagement.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Managed the consulate social media account to boost company visibility, generating increased interest from prospective clients and customers.
- Conducted social experiments within Causeway Bay, and Central Hong Kong.
Education
Culinary Arts
Joint Military Culinary Institute
Salina03.2018
Skills
Process Improvement
Awards
I (among another counterpart) won a Costco Excellence Award for piloting & managing operations processes for the Inventory Visibility Project which was piloted in the TX region in October 2023 and went live for all of the TX units in February 2024.
Timeline
Process Manager
Costco Logistics
06.2022 - Current
Clerical Shipper/Receiver/Returns Clerk
Costco Logistics
03.2021 - 06.2022
Specialty Cheese Order-Writer
Whole Foods Market (Lamar)
08.2019 - 06.2022
92G Culinary Specialist
US Army National Guard
08.2017 - 02.2021
Intern
US State Department
06.2015 - 08.2015
Patient Administration Specialist
US Army Reserve
02.2014 - 08.2016
Culinary Arts
Joint Military Culinary Institute