Daniel Malatesta

Experienced Data Annotation Specialist & Customer Service Representative with a proven track record and background in supporting machine learning model development through high-quality data labeling and providing exceptional customer support. Skilled in analyzing data to ensure model accuracy, troubleshooting technical issues, and working effectively in remote environments. Proven ability to balance technical tasks and customer-facing responsibilities to enhance both product quality and customer satisfaction.

Results-driven Customer Service Specialist with experience at Amazon, providing exceptional support to customers in a fast-paced, remote environment. Skilled in handling complex customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. Strong ability to collaborate with cross-functional teams to improve processes and deliver top-tier service, all while meeting strict performance metrics.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Sales Essentials Certificate