Daniel Maldonado
Sarasota,FL
Summary
Dynamic Dispatch Manager with 16+ years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
20
20
years of professional experience
Work History
Dispatch Manager
Coast Concrete Company
12.2023 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
Dispatch Manager
Argos Us
12.2017 - 09.2023
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported daily-monthly data to management and adhered to KPI's.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Developed and implemented customer service policies and procedures.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated and Planned same day and future deliveries.
- Planned and executed multiple MAT pours.
Dispatcher
Argos Us
03.2008 - 12.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
Sales Associate
Lacoste
06.2005 - 10.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Lee High School
Houston, TX2006
Skills
- Exceeding Customer Expectations
- Building Customer Loyalty
- Excellent People Skills
- Critical Thinking
- Manpower Planning
- Bilingual
- Multiple Project Coordination
- Microsoft Office
- Personnel Monitoring
- Team Guidance and Direction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Coast Concrete Company
12.2023 - Current
Dispatch Manager
Argos Us
12.2017 - 09.2023
Dispatcher
Argos Us
03.2008 - 12.2017
Sales Associate
Lacoste
06.2005 - 10.2006
High School Diploma -
Lee High School
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