Daniel Mandick
Corinth,USA
Summary
Dynamic and results-driven Account Management professional with a proven track record in cultivating strong client relationships, driving revenue growth, and managing complex accounts. Renowned for a strong emphasis on team collaboration and adaptability, consistently delivering exceptional outcomes in fast-paced environments. Expertise includes strategic planning, client communication, and innovative problem-solving to ensure alignment with client objectives. Highly reliable and flexible in responding to evolving business needs, committed to fostering long-term partnerships that enhance organizational success.
Overview
12
12
years of professional experience
Work History
Account Manager
The 20 MSP
05.2025 - Current
- Build and maintain strong client relationships to drive business growth.
- Create sales forecasts to target daily, monthly and yearly objectives.
- Analyze sales and customer data to identify trends and opportunities for increased profitability.
- Conduct regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Negotiate contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyze market trends, identifying opportunities for expanding product offerings within key accounts.
- Develop customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Leverag CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Manage full cycle sales process for over 30 large key accounts
Strategic Account Manager
Cencora (formerly AmerisourceBergen)
01.2022 - 02.2025
- Designed and implemented strategic account plans to enhance client satisfaction and retention.
- Primary point of contact for key stakeholders with high-profile clients, ensuring business alignment.
- Coordinated with cross-functional teams to deliver custom solutions that met evolving client needs.
- Created and executed quarterly business reviews, presenting performance metrics and identifying opportunities for growth.
Account Executive
ARI Fleet Services
01.2020 - 12.2021
- Managed and supported key client accounts, delivering proactive solutions to optimize performance.
- Resolved client concerns with a solution-driven approach, improving customer satisfaction and retention.
- Provided customized reporting to enhance client forecasting, budgeting, and operational efficiency.
Business Supervisor
Acceptance Now, Customer Support and Rent-A-Center
01.2019 - 10.2019
- Managed a team of 20 Customer Support representatives to achieve operational excellence.
- Developed webinar training and managed metrics reporting for improved service delivery.
Associate Director of Client Relations (Promoted)
Minol USA
02.2016 - 01.2019
- Managed a team overseeing 1,450 accounts and $7M in annual revenue, ensuring high retention and client satisfaction.
- Led cross-functional initiatives to introduce additional services and optimize client engagement.
- Negotiated contract renewals, achieving increased account longevity and revenue growth.
Client Relations Manager
Minol USA
06.2013 - 02.2016
- Managed a portfolio of 225 accounts, driving consistent revenue growth while increasing customer satisfaction results by 23% in one year.
- Negotiated customer contracts for new and current customer renewals.
- Identified upsell opportunities which increased revenue from 17 to 25% YoY.
- Conducted on-site visits and performed quarterly business reviews to maintain strong client relationships and improve customer retention rates.
- Suggested changes within customer’s portfolio to better meet customer’s changing business focus.
Education
Some College Coursework -
Oklahoma State University
Stillwater, OKSkills
- Client-driven solution development
- Consultative Account Management Approach
- Project oversight
- Market analysis and planning
- Analytical assessment of performance metrics
- Collaborative cross-functional work
- Customer relationship enhancement
- Dispute mediation
- Customer relationship management tools
- Sales Forecasting
- Strategic communication
- KPI analysis and reporting
- Proficient in MS Office Suite and Google Suite
- Contract negotiation
Timeline
Account Manager
The 20 MSP
05.2025 - Current
Strategic Account Manager
Cencora (formerly AmerisourceBergen)
01.2022 - 02.2025
Account Executive
ARI Fleet Services
01.2020 - 12.2021
Business Supervisor
Acceptance Now, Customer Support and Rent-A-Center
01.2019 - 10.2019
Associate Director of Client Relations (Promoted)
Minol USA
02.2016 - 01.2019
Client Relations Manager
Minol USA
06.2013 - 02.2016
Some College Coursework -
Oklahoma State University
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