Daniel Mansour
Summary
Enthusiastic, bilingual, experienced business manager proficient at multitasking and building positive relationships with new and existing customers by offering superior customer service. Self-driven team player who also works well independently and will treat any business as if it were my own.
Overview
7
7
years of professional experience
Work History
Sales and Leasing Consultant
Penske Automotive
01.2021 - 11.2023
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Used consultative sales approach to understand and meet customer needs.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for the company.
Security Officer
Allied Universal Security Services
10.2018 - 12.2020
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Abier's Brow Lounge
06.2018 - 12.2018
- Responded to customer requests via telephone and email
- Entered details such as payments, account information and call logs into the computer system
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Ran the register effectively and handled cash, credit, debit and personal check transactions.
KITCHEN MANAGER
Mary's Restaurant & Bakery
06.2016 - 06.2018
- Oversaw food preparation and monitored safety protocols
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Operated a cash register for cash, check and credit card transactions
- Answered customer telephone calls promptly and in an appropriate manner
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma -
Shenango High School
New Castle, Pennsylvania01.2017
Skills
- Fluent in Arabic and English
- Flexible
- Quick Learner
- Strong client relations
- Creative problem solver
- Cash register and POS systems
- Customer service
- Microsoft Office
- Strong interpersonal communication
- Retention Strategies
- Follow-up Techniques
- Goal-Oriented
- CRM Integration
Timeline
Sales and Leasing Consultant
Penske Automotive
01.2021 - 11.2023
Security Officer
Allied Universal Security Services
10.2018 - 12.2020
MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Abier's Brow Lounge
06.2018 - 12.2018
KITCHEN MANAGER
Mary's Restaurant & Bakery
06.2016 - 06.2018
High School Diploma -
Shenango High School