Daniel Mantelli
Carl T. Hayden Veterans Affairs Medical Center
CASAGRANDE,AZ
1
Certification
10
years of professional experience
Customer Service Professional focused on reliability and collaboration. Coordinated cross-team tasks to meet project deadlines while upholding quality and safety standards. Demonstrated efficiency in high-pressure situations, leveraging military experience and strong work ethic to achieve team objectives.
Work History
Engineering Assistant
5 Months- Collaborated in the development of process improvement initiatives within engineering workflows.
- Coordinated with team members to ensure timely completion of engineering tasks and projects.
- Effectively prioritized workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
- Developed strong working relationships with cross-functional teams for improved collaboration in engineering projects.
- Followed safety rules and standards, reporting concerns to management.
- Participated actively in safety training sessions to promote a safe work environment within the engineering department.
- Maintained a high degree of professionalism in all interactions with clients and colleagues, fostering positive working relationships.
Overnight Grocery Manager
6 Months- Managed daily operations of grocery department, ensuring stock availability and product freshness.
- Implemented efficient merchandising strategies to enhance product visibility.
- Assisted in inventory management, tracking items to optimize stock levels.
- Coordinated with suppliers for timely deliveries and product quality assurance.
- Monitored sales trends and customer feedback to adjust product offerings accordingly.
- Enforced safety protocols to maintain a clean and safe shopping environment.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided a very a very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Military Intelligence
3 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
- Interrogation
Skills
Engineering principles
Technical analysis
Data collection and analysis
Document control
Microsoft Office proficiency
Data analysis
Problem-solving
Time management
Reliability
Strong work ethic
Excellent communication
Technical support
Accomplishments
- Supervised teams with dozens of staff members.
- Achieved much success with hard work and determination.
- I accomplished every mission tasked during tour in Afghanistan.
Certification
- Advanced Framing - 5/26- 7/26
Timeline
Engineering Assistant
Carl T. Hayden Veterans Affairs Medical Center
10.2017 - 03.2018Read More
Overnight Grocery Manager
Frys Food
12.2013 - 06.2014Read More
Military Intelligence
United States Army
01.2008 - 08.2011Read More
Cochise College
from Interrogation
Read More