Daniel Mardachai
Brooklyn,NY
Summary
Experienced Retail Sales and Operations Manager with over 18 years of experience skilled in leading store teams, optimizing sales performance, and ensuring efficient daily operations. Proven ability to drive revenue, manage inventory, and maintain high standards of customer service. Recognized for strong leadership, strategic planning, and the ability to deliver consistent operational and sales results.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
AT&T Mobility
Queens, NY
02.2022 - Current
- Directed daily store operations, ensuring strict compliance with company policies and procedures.
- Designed and executed comprehensive training programs for new staff to elevate customer service skills.
- Analyzed sales data to identify new trends and opportunities, ensuring optimal sales perfperformance.
- Managed team performance through regular feedback and coaching sessions to drive productivity and accountability.
- Optimized visual merchandising strategies to enhance product visibility and attract customers.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Optimized inventory management with regular mock audits, forecasting demands, and adjusting orders accordingly.
- Resolved customer complaints efficiently, improving overall satisfaction ratings in the store.
Retail Store Manager
Prime Communications AT&T
Brooklyn, New York
10.2018 - 03.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Optimized store displays and appearance via strategic product merchandising
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Reduced shrinkage by closely monitoring inventory and security procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Performed nightly store and team performance audits.
Cashier Manager
Olympic Pita
New York, NY
11.2016 - 09.2018
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed and nurtured lasting relationships with clients through dedicated assistance.
- Analyzed data and profit and loss statements to compose store budget.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored areas for security issues and safety hazards.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Cashier Manager
Essen Deli
Brooklyn, NY
06.2014 - 03.2016
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Monitored areas for security issues and safety hazards.
Assistant Store Manager
IMobile US
Brooklyn, NY
01.2011 - 07.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Business Administration And Management
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Operations management
- Store planning
- Store operations
- Staff management
- Inventory control
- Operations oversight
- Retail merchandising
- Project management
- Data analysis
- Employee development
Timeline
Retail Store Manager
AT&T Mobility
02.2022 - Current
Retail Store Manager
Prime Communications AT&T
10.2018 - 03.2021
Cashier Manager
Olympic Pita
11.2016 - 09.2018
Cashier Manager
Essen Deli
06.2014 - 03.2016
Assistant Store Manager
IMobile US
01.2011 - 07.2012
Business Administration And Management
Kingsborough Community College of The City University of New York