Demonstrating a proactive approach to problem-solving with over a decade of successful experience as a Resident Manager. Dedicated to delivering white-glove service and elevating the operational standards for luxury residence. Resourceful professional in property and real estate management, known for high productivity and efficiency in task completion. Possess specialized skills in tenant relations, financial oversight, and property maintenance. Excel in negotiation, communication, and problem-solving, ensuring smooth operation and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Manager
140 Riverside Drive Corp.
New York, USA
01.2022 - Current
Direct the operations of an esteemed Emory Roth, landmarked 239-unit pre-war cooperative. Supervise a team of 30 employees and manage relationships between various vendors to ensure seamless property management. Adept at guiding multiple projects from inception to completion, prioritizing board and resident satisfaction, while ensuring compliance.
Manage comprehensive work order repairs, including painting, plastering, plumbing, and electrical tasks.
Oversee all aspects of renovation projects, including resource allocation, inventory management, budgeting, workflow scope and development, quality assurance, and safety. Assuring minimal disruption to residents.
Implemented new guidelines for outside contractors, optimizing common area cleanliness, and efficiency in project execution by properly managing scheduling.
Developed Mechanical Preventative maintenance logs, enhancing the reliability and longevity of building systems.
Played a key role in diverse in-house building additions, including locker room, community room, and package room renovations. Installed new LED lighting and occupancy sensor in common areas (Saving 57k and LL88 compliance), roof planters & furniture installation, communicating throughout with various committees assuring budget adherence and savings.
Successfully executed painting projects in various areas such as the entire basement, stairwells, mail room, package room, exhaust rooms, and trash vestibule landings.
Led a 3.7million LL11 façade and window restoration project: worked closely with engineers and contractor on weekly meetings, drop schedule planning, and coordinating balcony and apartment access.
Strategic work-force planning leading to savings of 200k in payroll by revaluating existing staff and modifying schedules. 40k savings in supplies with green/eco-friendly cleaning solution station in 2023.
Lowered overall fuel consumption by manually monitoring and adjusting system parameters leading to savings of 72k despite rapidly rising fuel costs.
Renegotiated contracts with dry cleaning and fire extinguisher vendors resulting in 10k annual savings.
Negotiated renewal of Laundry Room service provider increasing monthly rent by 10%.
Monthly RM reports include pictorial commentary, Comp reports, and recommendations for Board digestion and selection of vendors.
Decommissioned antiquated automatic zone valve portion of the heating system that was obsolete due to proprietary equipment. Instrumental in implementation and integration of Entech heat monitoring system.
Upgraded dated surveillance system. Improving picture quality, as well as storage capability by 3 months. Enhanced security coverage by adding 11 cameras.
Annual budget planning and preparation of capital expenditures. Monitor and manage building budgets, expenses, and vendor contracts throughout the year.
Replaced compactor chutes, allowing larger bags and improving trash vestibule cleanliness and pest management.
Participated in Orsid management's pilot program of implementing ADP, working closely with Orsid's Director of Operations and Implementations.
Orchestrated staff training via 32BJ Thomas Shortman Fund: AED & CPR, Doorman Service Skills.
Rewrote and edited new staff manual with elected committee.
Resident Manager
175 West 95 Condominiums
New York, USA
01.2018 - 01.2022
Core areas of responsibility entailed the direct supervision of 11 employees for a 220-unit, luxury high rise, condo building. Steered the direction and execution of multiple projects from startup phase through completion while ensuring board and resident satisfaction as well as regulatory compliance.
Involved in all aspects of renovation projects. Assist Sponsors’ Project Manager in scheduling asbestos abatements, demo, supply deliveries, shutdowns, and post construction cleaning.
Manage work orders through BuildingLink, ensuring timely resolution of tickets.
Record daily logs of boiler room gauge parameters, blow down boiler, and conduct routine physical inspections of all mechanical rooms.
Instrumental in building additions: Storage Lockers, Tree guards, Lounge upgrades, Basement renovation, laundry room renovation, SRC Platinum boiler panel, OAU for common hallways.
Directed in-house painting of stairwells. Saving the building 60k after factoring in labor and materials.
Ambassador for Sponsor, Board, and Management improving the culture and morale of staff, directly enhancing hospitality practices, as well as improved communication with residents.
Superintendent
84 WHITE STREET LLC
New York, USA
01.2014 - 01.2018
Championed the opening of a 13-story, 33-unit luxury rental building. Amenities include a doorman, virtual concierge, roof deck, mezzanine-level gym, refrigerated storage and heated sidewalk, along with an indoor garage.
Managed end of construction phase for developers’ newly built property (executed punch list) upon its opening.
Established regulations for both staff and residents; demonstrated a strong emphasis on safety and security, instituting a solid foundation for upcoming years.
Created and implemented effective maintenance schedule and staff handbook.
Led the recruitment and management of inaugural staff, provided training and development establish hospitality standard. Mentored lead staff member into successor role.
Created Resident welcome package for walkthroughs, summarizing appliance operation and building policies.
Performed apartment turnovers, created turnover checklist assuring consistent quality.
Operate, monitor, maintain and respond to abnormal conditions and emergencies (electrical, mechanical, heating & cooling, building monitoring).
Doorman/Porter
740 Park Avenue Corp.
New York, USA
01.2012 - 01.2018
Provided key technical assistance to on-duty handyman on tenant repair calls.
Co-created emergency valve tag handbook.
Assisted in all building related activities including contractor visits, service calls and package deliveries. Maintained perimeter aesthetics through coordination of snow removal and premises cleanup. Courteously provided assistance to all tenants, guests and service professionals.
Education
Turner school
06.2025
Bachelor of Arts -
Queens College, CUNY
New York, NY
01.2012
Skills
Proficient in Microsoft Office
Currently Enrolled in Turner school Z-51 to be schooled in June, Z-52 in late July, early August
Certification
S-12 City wide Sprinkler systems
S-13 City wide Standpipe Systems
P-99 Low Pressure Oil Burners
S-95 Supervision of Fire Alarm Systems
EPA 608 Universal Tech Certification
SEIU 32 B&J: Building insurance, renovation projects, crisis and prevention, NYC green codes, carbon monoxide compliance, asbestos awareness, facilities management, lead safety work practices, bed bug awareness, heat and hot water, integrated pest management, model awareness, fire alarm systems, local law I, security awareness, plumbing basics, electrical basics.