Daniel Marquez
Las Vegas,NV
Summary
Server with 13+ years of extensive expertise in food and beverage operations, adept at using POS systems and leading teams to enhance customer satisfaction. Demonstrates strong skills in time management, training, and customer service, consistently improving operational flow and guest loyalty. Passionate about elevating dining experiences and fostering repeat business through innovative service strategies.
Overview
13
13
years of professional experience
Work History
Server
Summerhouse
Las Vegas
11.2023 - Current
- Enhance dining experience and loyalty through attentive guest service.
- Coordinate with kitchen for timely order delivery, improving operational flow.
- Trained new staff, fostering a collaborative environment that promoted consistent service quality and team cohesion.
- Maintained accurate records of orders and payments, ensuring financial integrity and compliance with company standards.
- Evaluated guest feedback to identify service improvement areas, implementing changes that resulted in noticeable gains in customer loyalty.
Server
Tom’s Watchbar
Las Vegas, NV
07.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Canonita
Las Vegas, NV
07.2022 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served Mexican Soul food and beverages promptly with focused attention to customer needs.
- knowledgeable of Tequila and beer list
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Server/Bartender
Sugarcane Raw Bar Grill
Las Vegas, NV
11.2018 - 05.2022
- Global inspired Tapas Style Cuisine recommended guest to family style dining or 2-4 dishes per person
- Knowledge of different Rums and regions as we specialized in Rum (Sugarcane) and have knowledge of cocktail,beer and wine list.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks and specails to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender/ Server
La Cave inside Wynn
07.2012 - 06.2019
- Worked in Small Share plate cuisine, recommended guest to 2-3 dishes per person.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest as well for Allergy's and Dietary restrictions
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Increased sales significantly by upselling higher-end products to customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
O'Aces Bar & Grill
12.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Take drink and food order as well preparing and delivering food from kitchen to table.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Pre-bussing tables and removing debris and as well reset tables with new silverware and ketchup and mustard and salt and pepper ect.
- Promote Daily Specails and soup of the day.
- Checked on guests throughout meal to attend to needs and provide great service.
Food Runner/ Server
MB Steak inside The Hard Rock Hotel and Casino
07.2017 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prepared and presented table side dishes, as to carve steak and fish table side, present seafood tower and explain all dish in detail.
- Ensure guest have all they in on table as Steak Knife, Silverware, Napkins ect. before food arrives.
- Communicate effectively and courteously with guest and co-works and Chef.
Concessions
T-Mobile Arena
02.2016 - 11.2016
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Managed multiple tasks in a high-volume environment.
Education
Graduate - undefined
Ed W. Clark High School
2012
Skills
- Bartending
- Food allergy knowledge
- Customer service oriented
- Employee training
- Product stocking
- Money handling
- Food safety procedures
- Team Player
- Detail oriented
Languages
Bilingual (Spanish and English
Timeline
Server
Summerhouse
11.2023 - Current
Server
Tom’s Watchbar
07.2022 - Current
Server
Canonita
07.2022 - 04.2023
Server/Bartender
Sugarcane Raw Bar Grill
11.2018 - 05.2022
Server
O'Aces Bar & Grill
12.2017 - 11.2018
Food Runner/ Server
MB Steak inside The Hard Rock Hotel and Casino
07.2017 - 11.2017
Concessions
T-Mobile Arena
02.2016 - 11.2016
Bartender/ Server
La Cave inside Wynn
07.2012 - 06.2019
Graduate - undefined
Ed W. Clark High School
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