Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Language
References
Timeline
Generic

Daniel Marroquin

Milton

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high-quality standards and implementing company policies effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Milton
07.2021 - Current
  • Enforced company policies, answered coworkers' questions, and trained new personnel.
  • Developed and maintained positive working relationships with staff and customers.
  • Assigned tasks to employees and monitored productivity, performance, and task completion.
  • Position skilled staff in key areas throughout shifts to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Ensured that all opening duties were completed accurately, according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Helped employees accomplish tasks during peak periods.
  • Ensured compliance with health and safety regulations.
  • Analyzed sales reports for trends to identify areas for improvement or growth opportunities.
  • Ensured compliance with food safety regulations and quality standards.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills..
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted in resolving escalated customer service issues in a timely manner.

Education

High School Diploma -

Fife High School
Fife
06-2022

Skills

  • Task delegation
  • Conflict resolution
  • Customer service
  • Quality assurance
  • Continuous improvements
  • Multitasking
  • Decision-making
  • Attention to detail
  • Excellent communication
  • Safety procedures
  • Training and mentoring
  • Shift leadership

Affiliations

  • I am into photography. I take pictures at a couple churches for events but I am also getting into weddings and engagement pictures as well as senior portraits.

Certification

  • I have taken a 3-day leadership course during my time at McDonald's. I learned how to work with other managers and employees. I learned how to delegate tasks, problem solve with both customers and employees, and how to with work with everyone.
  • I am ServSafe certified

Language

I am fluent in Spanish. I have helped customers and would be reach out to in any position I would be in, in order to help customers. I have also worked with employees who only spoke Spanish, or had limited knowledge in the english language.

References

References available upon request.

Timeline

Shift Manager

McDonald's
07.2021 - Current

High School Diploma -

Fife High School

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