Daniel Martinez
Pasadena,CA
Summary
Efficient host skilled at managing customer experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks quickly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence and communication. Excel in using empathy, adaptability, and problem solving to improve people satisfaction and optimize restaurant operations. Charismatic and energetic host with experience in high-end hotel environments. Solid experience in reservation management, event coordination and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. I positively contributed to the team's objectives by improving efficiency and increasing overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host and Waiter
Kabuki Japanese restaurant
Pasadena
01.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Removed dirty dishes from tables in a prompt and efficient manner.
Cook and Shift Leader
Wingstop Restaurant
Pasadena, CA
05.2021 - 11.2022
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Ensured kitchen staff followed health and safety regulations.
Education
High School Diploma -
Blair High School
Pasadena06-2021
Skills
- Server Support
- Reservations Management
- Telephone reception
- Team Collaboration
- Guest Relations
- Detail Oriented
- Strong interpersonal skills
- Front of House Organization
Languages
Spanish
Professional
Accomplishments
- GPA 4.0
- Am Attending to CSUN
- Focus on my career.
Affiliations
- I learn faster
- Am a friendly worker
- I focus on what am doing.
Timeline
Host and Waiter
Kabuki Japanese restaurant
01.2023 - Current
Cook and Shift Leader
Wingstop Restaurant
05.2021 - 11.2022
High School Diploma -
Blair High School
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