Daniel Martinez
Brooklyn,NY
Summary
With 8 years of experience in the hospitality industry, this candidate has honed their skills as a Front Desk Agent/Concierge. Their primary focus is on providing memorable experiences to guests, irrespective of their backgrounds or cultures. They excel in communication, efficiently registering guests, assigning rooms, and accommodating special requests. Known for their reliability and self-sufficiency, they are dedicated to ensuring that every guest's needs are met with the utmost care and attention.
Overview
10
10
years of professional experience
Work History
Guest Service Agent (Concierge/FrontDesk)
The Four Seasons New York Downtown
09.2017 - Current
- Make and confirm reservations
- Record guest comments or complaints, referring customers to managers as necessary
- Keep records of room availability and guests' accounts, manually or using computers
- Greet, register, and assign rooms to guests of hotels or motels
- Arrange tours, taxis, or restaurant reservations for customers
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Contact housekeeping or maintenance staff when guests report problems
- Transmit and receive messages, using telephones or online messengers
- Date-stamp, sort, and rack incoming mail and messages
- Compute bills, collect payments, and make change for guests
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Review accounts and charges with guests during the check out process
- Issue room keys and escort instructions to bell attendants
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Bell Attendant
The Four Seasons Baltimore
05.2015 - 09.2017
Education
High School Diploma -
Skills
- OPERA trained
- Microsoft Word trained
- Flexibility
- Communication
- Expert
- Experienced
- MICROS trained
- Multitasking
- Interpretation skills
Accomplishments
Employee of the Month June 2021
Timeline
Guest Service Agent (Concierge/FrontDesk)
The Four Seasons New York Downtown
09.2017 - Current
Bell Attendant
The Four Seasons Baltimore
05.2015 - 09.2017
High School Diploma -
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