DANIEL MARTINEZ
Miami,FL
Summary
A sales and customer service oriented hardworking associate with a proven track record for building long-term business relationships, generating new business, consistently increasing productivity, organizing systems, and customer satisfaction within an organization.
Overview
4
4
years of professional experience
Work History
Server
La Canita Palms at Town & Country
03.2025 - Current
- Company Overview: Highly skilled customer service professional with extensive experience at La Canita, a renowned Cuban-Caribbean restaurant in Kendall. Known for exceptional interpersonal skills and the ability to foster positive guest interactions in a fast-paced dining environment. Consistently achieves customer satisfaction, as demonstrated by over 200 five-star reviews. Expertise includes menu knowledge, handling special requests, and managing customer concerns with efficiency and a positive demeanor. Plays a key role in ensuring a seamless dining experience, contributing to La Canita’s reputation for excellence and customer loyalty.
- Highly skilled customer service professional with extensive experience at La Canita, a renowned Cuban-Caribbean restaurant in Kendall. Known for exceptional interpersonal skills and the ability to foster positive guest interactions in a fast-paced dining environment. Consistently achieves customer satisfaction, as demonstrated by over 200 five-star reviews. Expertise includes menu knowledge, handling special requests, and managing customer concerns with efficiency and a positive demeanor. Plays a key role in ensuring a seamless dining experience, contributing to La Canita’s reputation for excellence and customer loyalty.
Sales Associate
Aeropostale at Southland Mall
Miami, FL
11.2022 - 11.2024
- Sales role with client satisfaction being the center of every interaction.
- Focused on creating meaningful relationships with customers which assisted me in generating sales, receiving referrals from satisfied customers and repeat business.
- Sales performance measured, multiple employee of the month awards received.
- Once clothing products are selected, also responsible for charging and collecting payment.
- Handle cash and make sure all transactions balance at the end of each shift.
- Assist with closing procedures while also making sure clothing products are properly displayed along the store.
Server/Cook/Cashier
Xochimex Cantina Grill at Old Cutler Road
Miami, FL
05.2023 - 08.2023
- Assisted clients with orders while providing a high level of customer service.
- Responsible for cooking food, made to order, ensuring food was prepared just right.
- Processed payment for orders and upsold customer loyalty rewards program which generates additional income to restaurant.
- Handled opening and closing procedures while also making sure store had proper levels of inventory (food products) each day.
Front Service Clerk
Publix Supermarket at South Dade Plaza
Miami, FL
05.2021 - 08.2022
- Strong focus on customer service, in this role I assisted customer’s bag their groceries and take their shopping carts to their vehicle while then returning the shopping cart back to store.
- Held conversations with clients while assisting with groceries which created relationships and loyalty, having clients request for me to be the associate that assists them.
Professional Plant Transporter
Plants N Design
Miami, FL
05.2021 - 08.2021
- In this role I focused on transporting flowers and paints to different locations as needed, making sure to handle each product with care to ensure nothing was damaged.
- Assisted store with organizational system, making use of space the most efficient way.
- Assisted clients answering questions regarding products offered while making suggestions and recommendations on what to purchase.
Education
High-School -
SOMERSET ACADEMY CHARTER HIGH
Homestead, FL05.2025
Skills
- Excel
- Word
- PowerPoint
- Adobe Acrobat Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
La Canita Palms at Town & Country
03.2025 - Current
Server/Cook/Cashier
Xochimex Cantina Grill at Old Cutler Road
05.2023 - 08.2023
Sales Associate
Aeropostale at Southland Mall
11.2022 - 11.2024
Front Service Clerk
Publix Supermarket at South Dade Plaza
05.2021 - 08.2022
Professional Plant Transporter
Plants N Design
05.2021 - 08.2021
High-School -
SOMERSET ACADEMY CHARTER HIGH