Daniel Martinez Leon
Toledo
Summary
Professional with extensive experience in onsite equipment repair and maintenance, demonstrating strong troubleshooting skills and a commitment to safety compliance. Successfully diagnosed and resolved various customer issues while maintaining accurate records of service calls and repairs. Collaborated effectively with team members to enhance project efficiency and ensure customer satisfaction through timely service delivery. Bilingual in Spanish and English, with additional language proficiency in French and Italian, facilitating effective communication with diverse clientele.
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Durocher’s appliance and tv
Monroe
03.2021 - Current
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Tested repaired items to ensure functionality before returning them to customers.
- Help customers obtain soonest satisfactory experience if repairs can not be made we will help the customer find something very similar to her appliance.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new systems according to manufacturer specifications.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Conducted preventive maintenance on a variety of machines and systems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Provided training on the safe usage of equipment when needed.
- Provided technical support to customers over the phone and in person.
- Communicated with vendors regarding supply orders and delivery timelines.
- Repaired faulty components such as motors, pumps, valves, switches.
- Assembled components into complete systems following blueprints or other instructions.
- Troubleshot electrical circuits using schematics and diagrams.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Maintained certifications and completed training on systems and components.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Prepared job assignment reports and forms for accountability and traceability.
- Traveled to customer locations to complete work for pre-set appointments.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Kept records of parts and equipment used in projects to update inventory.
Service Technician
A&E Sears
Toledo
06.2018 - 03.2021
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Tested repaired items to ensure functionality before returning them to customers.
Installation Technician
Spectrum Brands
Bowling Green
06.2017 - 06.2018
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Performed troubleshooting of hardware, software, and network systems.
- Verified that all parts were present before beginning the installation process.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Provided technical support for customers onsite or remotely via telephone or email.
- Tested completed installations to verify functionality and compatibility with other devices.
- Assessed customer needs and recommended appropriate products or services.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Configured system settings for optimal performance and usability.
- Trained end-users on how to operate their newly installed systems properly.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Worked with team members to install and maintain equipment.
- Provided emergency on-call support for critical issues, ensuring rapid resolution of technical problems.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Collaborated with sales teams to understand customer requirements and suggest appropriate technical solutions.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Kept records of parts and equipment used in projects to update inventory.
Ironworker
Local 55
Toledo
03.2015 - 06.2017
- Reviewed plans prior to beginning construction projects so that any discrepancies could be addressed before starting work.
- Maintained records of labor hours worked as well as materials used in order to accurately report costs associated with each project.
- Conducted weekly safety meetings with crew members to review safety protocols and discuss any potential hazards or risks associated with the project.
- Loaded and unloaded trucks with tools and supplies needed for job sites.
- Ensured that all workers adhered to safety regulations while on the job site.
- Climbed ladders and scaffolds to access work areas at height.
- Communicated effectively with supervisors regarding progress on the job site.
- Assembled metal parts to create bridges and other structures.
- Inspected completed projects to ensure quality standards were met.
- Maintained a clean workspace throughout the duration of the project.
- Utilized cranes, rigging equipment, and hoists to move materials safely.
- Aligned structural steel members using levels or lasers.
- Installed structural steel frames and columns for high-rise buildings.
- Worked onsite outdoors in all weather conditions including extreme heat and cold.
- Welded components together using gas welding or arc welding processes.
- Drilled holes in metal for bolting or riveting components together.
- Connected reinforcing bars in concrete forms as specified by blueprints or drawings.
- Worked closely with structural ironworkers, ornamental Ironworkers, riggers and machinery movers, enabling clear and safe cross-functional operations.
- Studied and understood blueprints and specifications before beginning work on projects.
- Signaled crane operators in safe and accurate lifting and placing of reinforcing iron members and moved rebars manually into specific positions.
- Studied blueprints, drawings, and specifications to determine layout of work.
Service Technician
Buckeye CableSystem
Toledo
01.2012 - 01.2015
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Tested repaired items to ensure functionality before returning them to customers.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new systems according to manufacturer specifications.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Assisted with installation projects at both residential and commercial sites.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Conducted preventive maintenance on a variety of machines and systems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Provided technical support to customers over the phone and in person.
- Resolved software-related issues by troubleshooting programs and applications.
- Troubleshot electrical circuits using schematics and diagrams.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Maintained certifications and completed training on systems and components.
- Traveled to customer locations to complete work for pre-set appointments.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Logged services performed in service ticket system.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Education
Quick Start Installer For Cable - Telecommunications
Jones/ncti
Toledo, OH05-2023
High School Diploma -
Roger’s High School
Toledo, OH06-2013
Skills
- Willing to learn new trades
- Bilingual fluent in Spanish and English able to understand French and Italian
- Troubleshooting techniques
- Customer service
- Technical support
- Safety compliance
- Effective communication
- Problem solving
- Maintenance and repair
- Problem and issue resolution
- Troubleshooting skills
- OSHA requirements
Languages
Spanish
Native/ Bilingual
Italian
Elementary
French
Elementary
Certification
- Online osha 10-hours general industry course
- 30-hours construction safety and health
Accomplishments
- 2024 best service technician
- 2022 best service technician
References
References available upon request.
Timeline
Service Technician
Durocher’s appliance and tv
03.2021 - Current
Service Technician
A&E Sears
06.2018 - 03.2021
Installation Technician
Spectrum Brands
06.2017 - 06.2018
Ironworker
Local 55
03.2015 - 06.2017
Service Technician
Buckeye CableSystem
01.2012 - 01.2015
Quick Start Installer For Cable - Telecommunications
Jones/ncti
High School Diploma -
Roger’s High School