Daniel Marton
Portage
Summary
Dynamic and dedicated professional with extensive experience in customer service and logistics, notably as a Medical Delivery Technician at Carelinc Medical Equipment. Proven ability in safe driving and GPS navigation, complemented by strong problem-solving skills. Committed to enhancing customer satisfaction through effective communication and timely deliveries.
Overview
8
8
years of professional experience
Work History
Medical Delivery Technician
Carelinc Medical Equipment
04.2024 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
Cell Phone Sales Representative
OSL Retail Services
11.2022 - 04.2023
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Home Health Caregiver
All Hands Healthcare
04.2021 - 10.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Warehouse Package Handler
Thermo Fisher Scientific, Patheon
05.2019 - 09.2019
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Shift Leader
Metro by T-Mobile
02.2017 - 05.2019
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Call Center Customer Service Agent
Answer United
07.2017 - 02.2018
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Science - Computer And Information Systems Security
Western Michigan University
Kalamazoo, MI04-2026
Associate of Science - Computer And Information Systems
Kalamazoo Valley Community College
Kalamazoo, MI06-2025
Skills
- Safe driving
- GPS navigation
- Punctuality
- Heavy lifting
- Issue diagnosis and resolution
- Computer configurations
- Help desk assistance
- Remote support
- Programming
- Technical analysis
- Customer service excellence
- Problem-solving
- Service ticket management
Timeline
Medical Delivery Technician
Carelinc Medical Equipment
04.2024 - Current
Cell Phone Sales Representative
OSL Retail Services
11.2022 - 04.2023
Home Health Caregiver
All Hands Healthcare
04.2021 - 10.2021
Warehouse Package Handler
Thermo Fisher Scientific, Patheon
05.2019 - 09.2019
Call Center Customer Service Agent
Answer United
07.2017 - 02.2018
Shift Leader
Metro by T-Mobile
02.2017 - 05.2019
Associate of Science - Computer And Information Systems Security
Western Michigan University
Associate of Science - Computer And Information Systems
Kalamazoo Valley Community College
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