Daniel Mason
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success while keeping the safety of leaders and employees a main focus.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr Operations Manager
Amazon
08.2017 - 01.2024
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Property Manager
Levine Properties
03.2009 - 01.2016
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Store Manager
Lids
09.2006 - 06.2008
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Customer Service Manager
Citizens Bank
03.2004 - 03.2006
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Arts - Business Administration And Management
Central Piedmont Community College
Charlotte, NC05.2015
Skills
- Strategic Planning
- Technology Integration
- Procedure Optimization
- Operations Management
- Business Planning
- Change Management
- Problem Solving
- Data Analysis
- Performance Management
- Logistics Management
- Team Leadership
- Decision Making
- Safety Management
- Analytical Thinking
- Productivity Improvement
- Cross-functional Coordination
- Forecasting
- Operational Excellence
- Project Management
- Continuous Improvement
- Process Improvement
- Cost Reduction
- Performance Improvement
- Delegating Work
- Management Team Building
- KPI Reporting
- Employee Engagement
- Organizational Skills
- Proficient in Microsoft Office
Certification
Lean Six Sigma Green Belt
CPR Certified
Affiliations
- Led Keep Belmont Clean Community Cleanup with Amazon and the Belmont community.
- Led Tuckaseegee road cleanup with Charlotte community and Amazon node.
- Volunteered with Second Harvest Food Bank and Amazon to provide food for families in need.
- President for Mental Health and Well Being for the Charlotte node. Created platforms and resources for Mental Health.
- Volunteered at Catherines House Homeless Shelter to provide food and create a cleaner environment for the less fortunate.
References
References available upon request.
Timeline
Sr Operations Manager
Amazon
08.2017 - 01.2024
Property Manager
Levine Properties
03.2009 - 01.2016
Store Manager
Lids
09.2006 - 06.2008
Customer Service Manager
Citizens Bank
03.2004 - 03.2006
Associate of Arts - Business Administration And Management
Central Piedmont Community College