Daniel Mass
Lake Worth,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Cook with over 3 years of a 4 year Marine Corps contract. Excellent reputation for resolving problems and improving customer satisfaction. Diligent and responsible Cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Marine Corps Recruit
United States Marine Corps
08.2017 - 08.2021
- Inspected and performed regular maintenance on company communication equipment.
- Provided current weapons systems training to incoming soldiers to maintain combat readiness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
Sales Associate/Cashier
Makanas Bar And Vape Shop
01.2019 - 04.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked with loss prevention in monitoring shopper behavior.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cook
SAGE Dining Services
08.2021 - 12.2021
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared average of 400 orders each shift.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Handled portion control activities according to specified instructions provided by chef.
- Transitioned between breakfast and lunch service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Cook
Viva La Playa
01.2022 - 07.2022
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Veteran Advisor/Work Study Student
Palm Beach State College
02.2023 - 08.2023
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Created and maintained databases to store student information.
- Processed student applications and other paperwork in timely manner.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2017
Skills
- Recipes and menu planning
- Institutional and Batch Cooking
- Food Plating and Presentation
- New hire training
- Operations management
- Cleaning and Organization
- Safety and Security Enforcement
- Inmate Management
- Self-Defense Techniques
- Bagging and Packaging
- Merchandise Restocking
- Product and Service Sales
- Cash Register Operation
- Written and verbal communication
- Cash register systems
- Payment collection
- Money handling
- Basic math skills
- Inventory management
- Cleaning and sanitizing
- Warehouse Logistics
- Warehouse environment safety
Timeline
Veteran Advisor/Work Study Student
Palm Beach State College
02.2023 - 08.2023
Cook
Viva La Playa
01.2022 - 07.2022
Cook
SAGE Dining Services
08.2021 - 12.2021
Sales Associate/Cashier
Makanas Bar And Vape Shop
01.2019 - 04.2020
Marine Corps Recruit
United States Marine Corps
08.2017 - 08.2021
High School Diploma -
Forest Hill Community High School