Daniel Maya
Astoria
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at El Basurero Restaurant & Bar. Proven ability to enhance team productivity and achieve departmental goals through effective decision-making and staff management. Skilled in complex problem-solving and fostering customer relationships, ensuring high satisfaction and loyalty.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Manager and Server
El Basurero Restaurant &Bar
11.2019 - 02.2025
- Assisted in developing operational strategies to enhance team productivity.
- Supported daily management tasks, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline workflow processes for improved efficiency.
- Participated in training sessions to learn industry standards and best practices.
- Managed scheduling and resource allocation to optimize team performance.
- Maintained accurate records of activities and documentation for compliance purposes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted customers in both English and Spanish, ensuring clear communication and resolution of inquiries.
- Led weekly training sessions for staff on best practices, fostering a culture of continuous learning and development.
- Coordinated with cross-functional teams to address product issues, streamlining communication across departments.
Sales Associate
Nike
11.2018 - 11.2019
- Engaged customers to understand needs and recommend suitable products.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured store organization for optimal customer experience.
- Assisted in training new sales associates on company policies and sales techniques.
- Managed inventory levels, performing regular stock checks to minimize discrepancies.
- Collaborated with team members to achieve daily sales targets and improve overall performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated customers on product features, fostering informed purchasing decisions.
Server Shift Leader, Food Runner & Busser
Dumbo House
04.2017 - 09.2019
- Managed inventory levels, coordinating timely replenishment of supplies to enhance service efficiency.
- Supervised daily operations, ensuring high-quality service and adherence to safety protocols.
- Trained new staff on menu offerings and service standards to maintain quality.
- Implemented best practices for food safety and hygiene, adhering to health regulations.
- Assisted in developing promotional strategies to boost sales during peak hours.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed dining area operations, ensuring efficient workflow and timely service.
Active Duty Soldier
US Army
01.2015 - 03.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Led training exercises to enhance unit readiness and operational effectiveness.
- Collaborated with various departments to streamline processes and improve inter-departmental cooperation.
- Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
Sales Associate
Px Military Exchange
08.2013 - 12.2014
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty to the brand.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
Sales Associate
Marshalls & HomeGoods
04.2012 - 12.2014
- Developed strong product knowledge to provide informed recommendations and enhance customer satisfaction.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed cash drawer, ensuring accuracy during shifts.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Trained new cashiers on operational procedures and customer service best practices.
Education
Associate of Science - Business Administration
LaGuardia Community College
Long Island City, NY05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Customer relationship management (CRM)
- Sales techniques
- Schedule preparation
- Product management
- Emergency response
- Multitasking Abilities
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager and Server
El Basurero Restaurant &Bar
11.2019 - 02.2025
Sales Associate
Nike
11.2018 - 11.2019
Server Shift Leader, Food Runner & Busser
Dumbo House
04.2017 - 09.2019
Active Duty Soldier
US Army
01.2015 - 03.2016
Sales Associate
Px Military Exchange
08.2013 - 12.2014
Sales Associate
Marshalls & HomeGoods
04.2012 - 12.2014
Associate of Science - Business Administration
LaGuardia Community College
Similar Profiles
Celia SolorzanoCelia Solorzano
Restaurant General Manager at El Rolas Restaurant & BarRestaurant General Manager at El Rolas Restaurant & Bar
Yocelin MartinezYocelin Martinez
Waitress Trainer at El Andariego Restaurant and BarWaitress Trainer at El Andariego Restaurant and Bar
Jurislady MesaJurislady Mesa
Cashier at El Paraiso Bar & RestaurantCashier at El Paraiso Bar & Restaurant
John AzzopardiJohn Azzopardi
Screenwriter/Associate Producer at Natal SpaceScreenwriter/Associate Producer at Natal Space
Doris SuarezDoris Suarez
Cleaning Supervisor at IndependentCleaning Supervisor at Independent